Designer FramesReviews of designerframesoutlet.com

Total fraud dont waste your time or money

I returned an order in December/2020, and two months later I still haven't received my refund, and customer service will not respond to my inquiries.

DFO is a scam, no legitimate customer service, phone number or trackable information on orders. BBB lists a phone number that is just a recording to leave message, no response or calls back to messages. Only way to 'contact' is through emails that appear to be 2-4 days in responding. An order placed 1/12/21 has been in production 22 days and no response to emails for current status. Filed fraud claim with bank, they have not had any response either.

Never received glasses I PAID for. Emailed them for months -no response. TOTAL SCAM BUSINESS.

I ordered three pair eye glasses. The packing slip says three pair however; there were only two pair glasses in the box. One pair glasses was not even what I ordered. It was the brand. I immediately contacted company via email. They must only answer emails once per day. Their response was they shipped the correct pair. The confirmation order email shows what I ordered and what I received looks nothing like it.

The 4.6 stars you see under their website name - it's a made up rating. Stay away form this seller as: 1. they have no customer service to talk to 2. all the communication is via email 3. Very hard to get money back - refund they promised to issue in 7 biz days is taking over a month now. 4. They sell a very good replica but you will not notice until you put it next to a real pair. 5. Very bad communication Look at BBB reviews for the business to see the true colors.

This company are crooks dont get back too u and dont want to give refunds do not buy anything from them u be sorry

_This place goes above and beyond to make us happy. Dont hesitate to buy your glasses here. I ordered 2 pairs of dilli dalli glasses for my 2 year old. Beautiful glasses guys and they did a wonderful job making the lens. The prescription was perfect the doctor told me. My little chiweenie dog had chewed on the cutie pies and as a one time courtesy they are going to send me a new frame. Can you imagine how blessed i feel right now. The people who work here are very kind and compassionate. This is the only place that I will buy glasses from.