Desert Financial Credit UnionReviews of desertfinancial.com

I am an Escrow Officer trying to deal with a loan closing and I can't get through to anyone. I have called the Manager 3 times got no response call the LO 3 times no response. I have tried to find Jeff Meshey's phone number or email! tried to find out how to go over the manager Brians head and was told there isn't any one. THIS IS THE WORST COMPANY I HAVE EVER TRIED TO DO A LOAN WITH!!!!!!!!!!!!! I CAN NOT GET A PERSON!!! I HAVE THE LISTING AGENT, SELLING AGENT, SELLER AND BUYER CALLING ME AND THEY ARE ALL FRUSTRATED. I AM GOING TO GO TO A NEWS COMPANY AND SOCIAL MEDIA AND LET EVERYONE KNOW HOW BAD THIS HAS BEEN!!!!!!!!!!!

I love this credit union . I would never go bank to a regular bank. They have so many incentives and not a lot of bull**** fees.

Sarai was an incredible banker, and I have nothing but positive things to say about her. She was professional, respectful, helpful, and genuinely the one bright spot in an otherwise very disappointing experience with Desert Financial. Unfortunately, my experience with Desert Financial above the branch level was completely different. Everyone I dealt with beyond the branch treated me in a dismissive and condescending way, as though I was not capable of making my own financial decisions. I was attempting to complete a documented business transaction, but Desert Financial created a narrative that I might be the victim of a romance scam and used that as the basis to interfere with the transaction. That explanation was inaccurate, insulting, and deeply frustrating. The transaction involved a real business, formal documentation, and available verification, but instead of handling it through a serious diligence process, Desert Financial treated me like a child. To be clear, this review is not a criticism of Sarai. She was excellent. If the rest of Desert Financial had handled the situation with the professionalism and respect she showed, I would have been happy to remain a customer. Unfortunately, the conduct above the branch level made that impossible.

LOUIS WAS EXCEPTIONAL HAD MANY PROBLEMS IN THE PAST TRYING TO SET UP AN ACCOUNT HE MADE IT SMOOTH AND EFFORTLESS AND EASY WOULD GO TO AGAIN ONE OF THE GREATEST DESERT FINANCIAL WORKERS

Awesome credit union, with some outstanding staff members!

Opened a new account here and they placed a 10 day hold on my entire 15k check. A few days later I requested they release the federally mandated $275, required to be released by the following business day after deposit, to get me through the weekend, and they again refused. The check cleared, I had the physical check with me when I went in to talk to them, my passport, ID…. Whatever they needed. Just to ask them to comply with the law … and they refused. Horrible. Closing the account as soon as they decide to give me access to my own money.

This may not be the whole banks fault like 10% but man if you ever get fraud…. That department is a nightmare. Teller did not put the correct amount. Fraud department from what they say can only go back a month. If you want to go eat and be embarrassed because you couldn’t pay because they canceled your card. Sign up for this bank. They have loads of embarrassment to spare. You have to physically go get a card and there bank and the drive all the way back to pay for food. I should have stayed with my other bank. So annoying. Also went to my bank to get a new card. Their excuse Machines are down till Tuesday. Try another location. it’s the next town. Yeah I don’t recommend if you’re looking for a reliable bank.

Opened a free checking & savings acct over a month now. So far so good! Great folks & happy with the service. No complaints.