Desert Financial Credit UnionReviews of desertfinancial.com

glenda carter the front office lady was so rude was rushing us into making a decision cause of my bed written grandma was having trouble like are you serious she was practically yelling at us and giving us so many dirty faces VERY VERY unprofessional and would not recommend for anyone there’s thousands of banks out there better then this was not helpful at all and made it stressful for my grandma and me VERY bad experience just amazes me how people like her even work here

Bad tudes from manager won't do anything with this bank again

Their record keeping is not accurate. Their communication is very weak. Due to the way they do business they’ve lost a customer who has paid off four cars and a house, but yet they can’t can’t finance a HELOC on a fully paid off house with above 790 credit score and with the loan a 12% DTI, They are worse than a big bank. Don’t waste your ding on the credit score.

Investing fraudulent debit purchases from/on a club account. Its been 5 months and they have failed to turn over what card numbers made what purchases and that info is not on regular statements.

Desert Financial has been one of the worst credit unions I’ve ever dealt with. I waited on hold for 40 minutes just to finally reach a representative who was unable to provide any real help. I was simply trying to get a 10-day payoff on an auto loan, and I was told I had to email them and wait 24 hours for a response. For something that should be a simple customer service request, that’s incredibly frustrating and inconvenient. In my experience, Desert Financial’s customer service has been extremely disappointing. If you’re looking for a credit union in Arizona, I would strongly recommend looking elsewhere. ONEAZ Credit Union has been a much better experience.

I’ve been with desert federal for over 3 decades, and have had several loans with them. I actually have three loans with them now. I’ve never been late on a payment. I just traded in my car and they just declined my new loan. What else do you have to do to gain trust with them, besides having a perfect payment record?

I am an Escrow Officer trying to deal with a loan closing and I can't get through to anyone. I have called the Manager 3 times got no response call the LO 3 times no response. I have tried to find Jeff Meshey's phone number or email! tried to find out how to go over the manager Brians head and was told there isn't any one. THIS IS THE WORST COMPANY I HAVE EVER TRIED TO DO A LOAN WITH!!!!!!!!!!!!! I CAN NOT GET A PERSON!!! I HAVE THE LISTING AGENT, SELLING AGENT, SELLER AND BUYER CALLING ME AND THEY ARE ALL FRUSTRATED. I AM GOING TO GO TO A NEWS COMPANY AND SOCIAL MEDIA AND LET EVERYONE KNOW HOW BAD THIS HAS BEEN!!!!!!!!!!!

Sarai was an incredible banker, and I have nothing but positive things to say about her. She was professional, respectful, helpful, and genuinely the one bright spot in an otherwise very disappointing experience with Desert Financial. Unfortunately, my experience with Desert Financial above the branch level was completely different. Everyone I dealt with beyond the branch treated me in a dismissive and condescending way, as though I was not capable of making my own financial decisions. I was attempting to complete a documented business transaction, but Desert Financial created a narrative that I might be the victim of a romance scam and used that as the basis to interfere with the transaction. That explanation was inaccurate, insulting, and deeply frustrating. The transaction involved a real business, formal documentation, and available verification, but instead of handling it through a serious diligence process, Desert Financial treated me like a child. To be clear, this review is not a criticism of Sarai. She was excellent. If the rest of Desert Financial had handled the situation with the professionalism and respect she showed, I would have been happy to remain a customer. Unfortunately, the conduct above the branch level made that impossible.