Maria C.
Jonathan Valdez has exceptional…
Jonathan Valdez has exceptional customer service skills and makes everything very easy to understand. I love working with him amd will absolutely recommend Dessert financial or work with you myself again.

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Maria C.
Jonathan Valdez has exceptional customer service skills and makes everything very easy to understand. I love working with him amd will absolutely recommend Dessert financial or work with you myself again.
Angelita G.
Leo was kind, respectful, friendly and answered all of our questions and concerns. He made us feel like we’d known him for years! He kept us informed of the upcoming steps and processes and replied quickly when we asked questions via email. He was simply the best!
customerAlice
Great, knowledgeable and personable people working there. Very helpful in answering questions. My daughter in law recommended Desert Financial to me.
John C.
Down to earth, friendly, and of course knowledgeable. An excellent combination.
Margie L.
We were treated with respect and courtesy, and everything we had questions about was explained thoroughly. Excellent service, we are very pleased!
Response from Desert Financial Credit UnionSep 24, 2026
We're so glad to hear our team provided excellent service and thoroughly addressed all your questions. Your positive feedback is truly appreciated!
Marcio P.
glenda carter the front office lady was so rude was rushing us into making a decision cause of my bed written grandma was having trouble like are you serious she was practically yelling at us and giving us so many dirty faces VERY VERY unprofessional and would not recommend for anyone there’s thousands of banks out there better then this was not helpful at all and made it stressful for my grandma and me VERY bad experience just amazes me how people like her even work here
Response from Desert Financial Credit UnionSep 24, 2026
Hi, Marcio. We're sorry to hear about your experience. Providing respectful, helpful service is important to us, and we're disappointed to learn that your visit left you feeling frustrated during what sounds like an already stressful situation. We'd appreciate the opportunity to learn more and address your concerns. If you're willing, please reach out to us directly at (602) 433-7000.
Jerry H.
Bad tudes from manager won't do anything with this bank again
Response from Desert Financial Credit UnionSep 22, 2026
We're sorry to hear that you had a less-than-ideal experience during your recent visit! If you are willing to share more, please give us a call at (602) 433-7000.
SHIRLEY B.
First off I went there to purchase CD's. The interest rate was excellent and so was Jackeline Estrada.. She really knows her job, she was so helpful. She helped me open a checking account and purchased 4 CD's. She made the whole process easy. I left there that day with everything I wanted. I am very happy.
Response from Desert Financial Credit UnionSep 22, 2026
We're so glad to hear about your positive experience! It's wonderful to know that our team member provided such excellent and helpful service. Thanks for the 5 stars, Shirley!