customer
Kimberly N
Kimberly N. Was great! She made the change smooth and easy.
Response from Desert Financial Credit UnionSep 22, 2026
We're delighted to hear that! Thanks for the 5-star review!

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Kimberly N. Was great! She made the change smooth and easy.
Response from Desert Financial Credit UnionSep 22, 2026
We're delighted to hear that! Thanks for the 5-star review!
Grek
Their record keeping is not accurate. Their communication is very weak. Due to the way they do business they’ve lost a customer who has paid off four cars and a house, but yet they can’t can’t finance a HELOC on a fully paid off house with above 790 credit score and with the loan a 12% DTI, They are worse than a big bank. Don’t waste your ding on the credit score.
Response from Desert Financial Credit UnionSep 22, 2026
Thank you for your feedback, Grek!
Cindy W.
Benjamin helped us make a good decision when it came to our finances and to our account after somebody had compromised our debit card we are very helpful. I would highly recommend Benjamin if anybody had issues with her finance. Students are making a decision for a remodeling. he’s a person to help you out.
Response from Desert Financial Credit UnionSep 22, 2026
We are so glad to hear that our team provided helpful service during a challenging financial situation. Thanks for the 5 stars, Cindy!
Joe H.
My wife and I met with John Collier several times to create our Trust. It was a very pleasant and informative experience. John is friendly, through and very knowledgeable. He would be an excellent mentor and or instructor for future employees who want to become Trust Agents. KUDOS to John Collier for a job well done!! LJH/CAH
Response from Desert Financial Credit UnionSep 22, 2026
We appreciate your feedback, Joe! Thank you so much for the 5-star review!
Daniel M.
Very hopeful and great communication ten out of ten would recommend two friends and family
Response from Desert Financial Credit UnionSep 10, 2026
We're so happy to hear about your positive experience and appreciate your kind words, Daniel!
JOSEPH Z.
How fast and easy it was to open an account on Dysert great customer service
Response from Desert Financial Credit UnionSep 1, 2026
We're so glad to hear that opening an account with us was a fast and easy process for you. Thanks for choosing us!
Donald J.
Investing fraudulent debit purchases from/on a club account. Its been 5 months and they have failed to turn over what card numbers made what purchases and that info is not on regular statements.
Response from Desert Financial Credit UnionSep 1, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it can be when a fraud investigation takes longer than expected. Because this involves specific account details, we'd like the opportunity to review your concerns further. Please contact our team at (602) 433-7000 so we can discuss your situation and provide any available information regarding your case. We appreciate you bringing this to our attention.
Holly
We always go through Ericka at the 44th street branch with all our personal acct needs. She’s kind and helpful. Our banking experiences are always fast and easy and the friendly employees are always willing to help!
Response from Desert Financial Credit UnionSep 1, 2026
We are so happy to hear about your positive experiences with us! We appreciate your kind words about our team. Thanks for the 5 stars!