Amy S.
My experience with Desert Financial
I would like to post to your Desert Financial "stories" but I can't find a way to do that. I am NOT one of your members who is already "wealthy." I'm just trying to do the best I can with what I do have. I was turned away from trying to invest with your "wealth management" -perk- because I was only trying to invest a measly $1000. The girl behind the counter LAUGHED at me before she said "you need at least $25,000 to start." You have hit me with over $900 in OVERDRAFT fees based on my automatic payments! Shut it down! Its a DEBT card! What is wrong with you?? I did call and you removed 5 of the 25 $30 overdraft fees, this time.. You aren't trying to "help" anyone, but those who already have it.
Response from Desert Financial Credit UnionJul 30, 2025
We understand your frustration and apologize for the experience you've had. No one should feel dismissed or disrespected. While we can’t discuss account specifics here, we’d like the chance to review your situation in detail. If you're willing, please give us a call at (602) 433-7000.