Desert Financial Credit UnionReviews of desertfinancial.com

We are leaving Desert Financial Credit Union. DFCU has been with holding transactions going through my account for up to eleven day to charge over draft fees. I accidentally over pay a bill so it was going to leave us a little shorter than normal so we notified the bank and they could not help us stop the payment. We knew it would be tight but the bills are paid. I paid a bill for around $160 on 9/18/2025 and it showed it was pending on our account that day so I thought it had been paid. Every other previous month the payment took only 3 days to go through my account. This month it took 11 days and it didn’t go through our account until 9/30/2025. We also had a Walmart order on September 20th, showed up in our pending transaction immediately but then disappeared and didn’t go through our account until the 27th. My wife just called yesterday and they reversed 4 overdraft fees since the accidental payment caused us to be overdrawn $6, which created 4 overdraft fees. We got positive in our account and couldn’t even get gas before you put that $160 charge through now causing us to be overdrawn again. This seems very intentional. The way you are withholding transactions is now going to cost my family hundreds of dollars. if I could leave less stars I would. We’ve had accounts with several “big” banks like B of A and US bank and though the fees were higher they didn’t utilize these kind of tactics just to make a few dollars for a billion dollar bank that pretends to be a credit union.

Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy to work there. This is not to mention the excellent products offered. I look forward to a long relationship with Desert Financial and encourage anyone to bank with them. Desert Financial is local, is friendly, is a great choice!

Iam their customer and didnt get the joining bonus and I was not aware that I need to make certain transactions and it had to be within 2-3 months something duration. I believe I did everything. Yet it was whole a complex process. In the end didnt get anything but a savings account.

You always know that your finances will be protected and you don’t have to worry about transfers

Customer service misinformed me when I had to surrender my automobile , the agent did not inform me of the credit unions policies in full , had told me I would most likely have a check sent to me when all was said and done. Instead I was charged almost 1900 dollars and with no warning cleaned out my checking account causing bounced checks and returns , put me into financial worldwind. My rent , life insurance among other debts all bounced.

You are a best

De acordo com as pesquisas, fornce servicos e produtos acessiveis, rigor ao cliente

The home town feeling where people know each other, I very much enjoy that as it's reminiscent of how things used to be , & that's worthy of much praise !