Dentaquest.comReviews of dentaquest.com

They failed to supply a provider for a covered service, and when I filed a grievance, it was mishandled. Then I filed an appeal, which was denied. Then I appealed to the AHCA (Agency for Health Care Administration) Office of Fair Hearings and after two phone sessions, my appeal was turned down. Not only is DentaQuest a fraudulent company but the Medicaid review board appears to be their servant. This whole ordeal lasted 10 months!

@DentaQuest this company is a complete scam reference number 202601813742 call on April 9, 2026 with supervisor Laura stating that all of my claims should have been approved when they were denied also stated she would resubmit and that the services that I was provided by my dentist were covered under my plan and they still denied reference number 202602273739 Jamie May 5, 2026 stated they denied the claims that Laura resubmitted indicating that D4341 D4342 and D4910 that two of the codes were not done prior to the last Code. I asked her to explain that she couldn’t even explain what that meant. She had no idea she told me I needed to just appeal. Write a letter and appeal and hopefully they would call me and explain why they are denying my claims indicated because clearly the service I had was covered and she’s thinking they’re stating the other codes were not done like I was not billing them for other stuff or didn’t have another service done that I should have been billing them for. It’s a complete joke Run do not use this company. They have done this to me for the last five years and I’ve had to call and spend my time on the phone for hours re-appealing and appealing only for them to pay. They are just hoping you don’t keep calling and don’t question it is a way for them to get out of paying your benefits

Do not go with the this dental insurance I've been with them for quite a while I can't seem to get to work done that I need and they did not every time I need work done I have health issues we are not going to the dentist for fun and it's hard no wonder there's not really no dentist either that takes this insurance so I'm trying to figure out what do I do next it sucks very sucks

THE ABSOLUTE WORSE DENTAL INSURANCE...EVER. I get my teeth cleaned every 6 months as suggested. I went to a new dentist for this procedure and was ok with this facility. Today I received a denial for services rendered. Reason for denial...."SERVICE IS LIMITED TO 1 TIME EVERY 3 CALANDER YEARS". WHAT!!!!! There are a bunch of morons sitting in those cubicals. Worse part you can't even get hold of a customer representative.

They denied damn near anything. From teeth cleaning, fluoride, x-rays, crowns, feelings. They just like to say no

The worst dental insurance experience ever. Denied a claim 2 times. Said it was a non- necessary procedure. Five other dentists and orthodontists said it is absolutely necessary. Then on another child, they denied a claim after they originally approved it. They said my child does not need a cap as they have a cap already…the cap came off, hence the need for a new one. What utter nonsense.

They're the worst dental insurance I've had in my lifetime. All they know how to do is deny claims; they paid zero on my claim. Somebody should put a stop to these practices. My son is in pain for crying out loud we can’t control how our teeth come in my son wisdom tooth is scrapping his check causing abscess where he can hardly open his mouth nor eat show us you care for crying out loud uncontrollable things should be pad for by you guy’s especially if it’s causing the patient pain .

Absolutely horrible dental insurance company. Had a crown put in in 2022. The crown fell out in January 2026. My dentist submitted a claim that was denied, so I appealed. They turned down the appeal, saying that a crown is only authorized every 5 years. So for the next year and a half I have a gap in my teeth and the jagged remains of the part of the tooth that could be saved when the original crown was put in. Would highly recommend finding other dental insurance.