Dentaquest.comReviews of dentaquest.com

DentaQuest dental insurance is committing fraud, discrimination, and denying service required by law. My son is 13 and has level 3 autism and a severe intellectual disability requiring sedation for dental procedures. DentaQuest has many, many providers listed on their website but after calling all of them within a 50 mile radius only one accepts the insurance (EPO pediatric high from the marketplace). The one that accepts the insurance doesn’t provide sedation. All local surgery centers also don’t accept the insurance. His case has been under an appeal (or rad) since 3/26/26 (the allotted time is 60 days) and there is still no hope of resolution and they will give me no time frame. To be clear, that is 106 days that it has been under appeal and seven months of looking for a dentist and being unable to find one. DO NOT TRUST THEM IF YOU VALUE YOUR CARE

With all the bad reviews why is this company not being looked at by the higher ups and why is it still in business. Customer service is RUDE and apparently loves to hang up on patients. I will be looking into this legally because I believe laws are being broken here. This place is a disaster of a company. I’m new to state insurance and omg I will sell my you know what to get my own independent insurance again if I have to. I am so sorry that humans have to go thru this and have no voice apparently because this place is still in business. Time to do some research because I will not stand for this kind of treatment from this place as if I am not a human being with a beating heart. Absolutely disgusting experience. I’m beside myself completely. The agent I spoke to should not be working there. No empathy just cold and give me my check kinda person. Disgusting to say the least.

This dental insurance sucks, and is nothing more than a headache. They have next to no providers they cover for in my area. Highly recommend not using them.

I just got a notice my SSI is on the dark web from this company 5 days ago and I have never used them! I would like to know how they got it!

Your company needs to actually have professional dental providers (not just providers named who are on your payroll not doing their job) review x rays and plan of care so that patients do not become victims of unnecessary dental care abuse or inept dental care which does not address their dental issues properly. Unlike in any other healthcare profession most patients have little knowledge of what is appropriate dental care, until it is too late. We rely on providers and insurance companies.

I sent in three sets of paperwork and called numerous times to appeal denial of peridontal work I had to have done in September in order to clear up a series of infections in my gum/ jaw . These services were an emergency and vital because I had bone on bone on my knee and desperately needed a full knee replacement which was held up by these infections. The enemy of a knee replacement is sepsis. I paid out of pocket, and though I was told I had not used up the $4,000 denta quest coverage, they would only cover half. After months of appeal paperwork they sent $315 of the $1,160 appeal to the periodontist not to me. The periodontist acted like they hadn't received the check then came up with added expenses DentaQuest had not paid them originally and I never saw a penny of the $315appeal I won. I filed a grievance and they basically said tough luck. So even after months of paperwork and calls then winning the appeal they never sent me a penny. When you live on$ 949 monthly social security that's a lot of money. The periodontal office would not help or submit one bit of paperwork or anything for the appeal and yet they sent the money to them and then refused to correct the mistake. WellCare is wonderful but denta quest not so much.

One of the worst customer service and plan. The person that call me named Alan needs to work with his social skills.

Absolutely terrible experience with DentaQuest. Every time I needed a procedure done, it turned into weeks of phone calls, confusing explanations, and denied claims. Their provider list is outdated, and multiple dentists listed as “in-network” told me they stopped accepting this insurance years ago. Customer service gives different answers every time you call, and no one takes responsibility for fixing anything. I ended up paying out of pocket after wasting hours trying to get approval for basic dental work. This company collects premiums just fine but seems determined to avoid covering actual care. I would never recommend DentaQuest to anyone looking for reliable dental insurance.