Dentaquest.comReviews of dentaquest.com

You are not alone in this frustration; DentaQuest experienced a massive cybersecurity breach affecting over 15 million people, and they handle dental and vision benefits for state Medicaid, Medicare, and various commercial health plans, meaning your info could be on file even if you never directly signed up. [1, 2, 3, 4] Why You Got the Letter • Data Exposure: Hackers accessed network files containing names, addresses, Social Security numbers, and health plan IDs. • Third-Party Inclusion: If you have state or government-backed health insurance, your data was likely passed to them via your primary health plan administrator. [1, 2] Recommended Safety Actions • Freeze Your Credit: Go directly to the three major credit bureaus—Equifax, Experian, and TransUnion—to place a free security freeze on your credit. This prevents anyone from opening new lines of credit in your name, even if they have your Social Security number. [1, 2] • Use Free Monitoring: The letter likely provides a code for free monitoring through a service like Kroll. It is safe to use the official enrollment code they provided, but you are not legally forced to do it. [1, 2, 3] • Ignore Scams: Watch out for independent phone calls or emails trying to "verify" your data or medical bills related to this breach. [1] If you'd like, I can help you find the direct phone numbers or official websites for Equifax, Experian, and TransUnion to set up your credit freezes right now.

I keep getting voicemail messages from DentaQuest. I want them to stop calling. I am homebound, chronically ill and a senior citizen. I cannot leave to have a dental appointment at this time. I have debilitating anxiety and this just increases it. Please stop contacting me!!

I would stay away from them. I’ve never actually done business with them, but mail was coming from them to my PO Box to someone I’d never heard of. So I called them, thinking they might want to correct their records or try to contact the customer. They didn’t even want the person’s name. They just told me to throw it away. That’s apparently how much they care!

Horrible company!!! It’s ridiculous that they don’t even take payments over the phone that you have to go online. I have been trying to set up my account online for the longest time and continuously kept getting the message saying that I was not an active member I called customer service various times to let them know that I was trying to make payments, but I was not able to and that they could not do much. And that my only options were to send a check or a money order and to top it off the last few representatives that I have talked to have been incredibly rude and act like it’s a bother that people are calling and I agree with a lot of their reviews they don’t pay for anything nor cover anything it’s ridiculous. And then to top it off trying to talk to you a customer service representative is impossible. You have to jump through so many hoops to even talk to someone.

If I had a choice to put no star I would. I cancelled with this company one year ago! They have still been taking money out of my check for one whole year! I did everything they told me to do to cancel my insurance plan with them and whoever I talked to failed to do so. This is "supposed" to be a good company! If you don't want to get scammed out of your money or have your information leaked! Do not get this insurance! It seems impossible to talk to anyone within this company. They sent me to Pres to cancel when I did not do it through pres? This company goes through so many third parties and no one knows anything about how to go about answering your questions or trying to get it cancelled. I would love for a REAL person to call me and get all of this situated!

I got a letter telling me of a data breach from Dentaquest something I never signed up for or ever used, now I have to enroll in some credit monitoring? What the hell? I would give a minus as big a number as possible but the least you can give is 1 star so I give them a minus 1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 For loosing my data they should have never had.

Website is very outdated . I called 20 plus dentist on the website that state accepting new patients and they are not. I called customer service and they are NO help. This is a terrible way to run a business !!

Customer service long hold times wait times. I paid my premium for 9ne month. The day I called in to ask for a credit. I was changed a third time. So I paid my premium 3 times in one month without my authorization. I set up auto pay and removed my debit card right away.