Dennis KirkReviews of denniskirk.com

Terrible customer service. Was told by a representative that the part would fit. So I then ordered it. When I received it it would not fit on my bike. So I returned it. They then refunded me less than what I originally paid for the part saying I had to pay return shipping even though it was on them and the description on the part was not accurate. I will never use this company again.

Good prices and fast, accurate shipping. If there was a small nit to pick it would be getting the tracking info. Otherwise they are very responsive. I ordered some tires that didn't fit and returned them. They shipped the replacements the same day. They have earned me as a repeat customer.

I’d give this company minus two if it was possible. Horrible customer service. Avoid this company at all costs.

Spent about a half hour on the phone with a Tec. to make sure the LED tail/brake light assembly would fit. I was promised an exact fit. The part arrived and " IT WAS NOT EVEN CLOSE TO WHAT I NEEDED". Very disappointed and wasted a lot of time. I am getting a full refund BUT STILL????????

Avoid dealing with this disreputable company. I began buying parts from them in the early 1980's, when it was a much different company. Now, it's just a shell of what it once was. THEY NOW HAVE THE WORST CUSTOMER SERVICE!!! ============================================ I returned a tire which is defective. Some areas of the bead were splitting as I was mounting it. These were areas the tire spoons never even touched. Once I got it mounted, I noticed that an area of the bead had folded over and was not seated. I could not get that area seated properly and felt it was unsafe to use the tire. So, I sent it back. Today, I called Dennis Kirk and was told that they won't do anything "because the Warranty Dept. noticed the bead is damaged". NO KIDDING!!! That's why it was sent back in the first place! Then I get, "We can't do anything with it". Well, neither can I. Ripped-off for $85.00! They are like a bunch of gangsters. I will never order anything from them again. DO NOT TRUST THESE BUMS!!! They are incompetent and Dennis Kirk is NOTHING like the company it once was. It's now staffed by a bunch of incompetents who don't know how-to handle a simple manufacturer's warranty claim, in-house. Even though the return form has a checkbox for "defective" and "quality", they will do NOTHING FOR YOU if / when there's a problem. I call that lying to customers. Spend your hard-earned money elsewhere and avoid them. This place is horrible and way, way beyond disreputable! JH (Motorcycle tech since 1973)

Hi there customer service was just terrible with this company so I decided not to go forth with the order and from reading all the negative other reviews I'am sure glad I never did actually place the order, Thank God they sure need to replace who ever is in charge of over seeing customer service he or she needs to go to lunch and never come back and upper management isn't paying attention to the reviews we are in a tech world now and the customer can complain and the whole world gets read it .Hello get with it its almost 2020 not 1973 where you would call lodge your complaint and it would get swept under the rug as we all know their is plenty of competition within this business so we go else where, just that easy hopefully for others employed with the company someone else takes the time to look at reviews and starts listening whatever happen to the customer is always right and above all is treated with kindness and respect Thank you all and have a great day

1st I got the wrong part even though the site said it fit my bike. Then when I called asking for help a girl with an attitude talked over me and tried to help me but her attitude ruined my experience so instead of exchanging the product I asked for a refund and bought it on revzilla which by the way, was AMAZING w their customer service. Now I call again bc I got a random email stating they received my return so I called to make sure its also being processed and another girl with an attitude tells me "Yeah, it can like, take like 10 days" And that's that. I have bought from JP Cycles, Mozaic Racing, Revzilla, Amazon, HD Dealership and Revzilla by far is the best, they don't talk down to you and have patience explaining and describing what you need. I have probably spent over $2k in the last month adding new exhaust ($500), handlebars ($200), headlight ($100), headlight cover ($50), grips ($80), PV Tuner ($400) Arlen Ness air filter ($250), seat, sissy bar ($215), foot pegs ($100) and much much more. I should have given Revzilla all my business, If only I would've known. If you are buying something you are 100% sure is correct then DK is a good spot BUT if you need any help or CS, go somewhere else...sucks that one bad apple can ruin the whole bunch

I bought an expensive helmet from them and now I am sending it back. I needed it before June 23rd, I ordered on May 30th and on their web for the helmet I wanted sizing said Size 54 = S, so I ordered that one. it said that the item would be shipped between 3-5 days. It got shipped on June 7th, it arrived today June 13th and when I opened I see the size in the helmet S (55-56). So their webpage of the sizing for that helmet was wrong, and it fits somehow loose and I am not keeping a loose 760UDS helmet, for that price I want something that fits me perfect. I called them right now because they haven't answered my email from this morning, and they tell me that if I sent it back for an exchange, they won't be able to send me the correct size before June 22nd (9 days) I should have bought it from the beginning in revzilla. not buying from them again and I hope at least not to have problems with the refund process.