DenimReviews of denim.com

The Denim platform has not performed as advertised and has been financially devastating to my company. I am currently waiting more than 10 days for payment on delivered loads. Additionally, the average wait time when calling Denim/TruckStop is no less than one hour and forty-five minutes, which is unacceptable for a business-critical service. Beginning December 10, I experienced an ongoing issue that required me to remain on hold for over 22 hours across an entire week. This occurred even before the transition to Denim, which actually took place on December 15. This particular load should have been paid by TruckStop and I should never have been required to wait for Denim in the first place. As a direct result of delayed payments, I have incurred over $600 in insufficient funds and late fees because loads were not paid within the promised timeframe. Denim representatives, Kitty and Maria, assured me that payments would be pushed through; however, 14 days later, payments were still not issued. I am completely disappointed in this system, 100% dissatisfied with the customer service provided, and have lost all trust in the Denim/TruckStop platform. The promises that were advertised are no longer being fulfilled, and customer service has clearly ceased to be a priority. I am a small company, and I cannot operate with a factoring company that I cannot depend on for timely payments and reliable customer service. After being with TruckStop for six years, I have switched to another factoring firm. The only reason Denim has a 1 star rating from me is because a negative number was not an option.

Denim no good at all keep waiting for my loads to get pay and nothing 3 hr waiting for speak whit a customer service and lie to me about fund my money same day 2 day later still waiting

Truckstop.com has switches to Denim platform and it has been the worst, submitted paperwork over a week and no funding. We’ve been emailing and calling 3 days straight no answer, just a “wait it will get resolved.” It’s been over a week! I can see multiple carriers deciding to go with other factoring companies. Truckstop has always been good this switch might be a step backwards. Still waiting by the way…

Truckstop.com has merged with Denim and I can say the worst experience. 3 days of trying yo get in contact with someone from factoring. Submitted loads over a week and no payment has been funded. No real answer. I had one agent tell me not to submit anymore until they get their “stuff together”. Truckstop.com has failed with this merge. Still waiting on a payment by the way.

Denim has been the worst business decision our company has ever made. They refuse to pay our carriers for invoices they already purchased from us, and they refuse to advance the money we are legitimately owed. After convincing us to leave our previous factoring company, OTR Solutions, we were hit with a $20,000 early-termination penalty — something we would never have risked had Denim delivered on what they promised. Operationally, Denim has created complete chaos in our business: * Our customers are receiving inaccurate invoice details. * Carriers are getting short paid. * Carriers are filing on our bond almost every day for invoices that Denim has approved 30+ days before the due dates. * Duplicate payments are being sent out to carriers. * Our customers are paying Denim directly, which means we have zero control over when and how carriers will be paid. On top of that, we were required to pay $5,000 for a McLeod integration, only to receive no meaningful support from Denim when issues arose. They will not assist with corrective actions, they will not address failures on their end, and they take no accountability for the operational damage they have caused. Our company was stable and not struggling at all before transitioning to Denim. Now, because of their refusal to fund us properly, their failure to pay carriers, and the chaos they have introduced into our operations, Denim is the sole reason we are facing the possibility of shutting down. They have been catastrophic to our cash flow, our reputation with carriers, and our relationships with customers. If you are considering factoring with Denim, do not make the same mistake we did.

DEVYN JOHNSON IS GREAT, DENIM'S PLATFORM IS GREAT AND FOR NEW BROKERAGES I WOULD RECOMMEND STARTING WITH DENIM!

We've been a Denim customer for almost a year now, and we couldn't be happier with their service. Our recent annual kick-off call with Kory, our dedicated representative, was a testament to their outstanding customer service. Kory and the Denim team take the time to truly understand our company and tailor their services to meet our specific needs. One of the standout features of Denim is their seamless integration with our TMS system. This allows us to transmit jobs as soon as we receive all the necessary paperwork from the carrier, and Denim takes care of the rest. This integration has saved us an incredible amount of time and streamlined our operations significantly. Overall, Denim's commitment to understanding and serving our needs, combined with their efficient and time-saving solutions, makes them an invaluable partner for our business. We highly recommend Denim to any company looking for top-notch service and seamless integration.

Good customer service and helpful when we have problems.