DenimReviews of denim.com

Bad experience with demin i did send all the papet work they asked for and I didn’t get paid they never gave a real answer y don’t pay me

Don’t waste your time with this company they will reject your paperwork and ask you for updated rates and give you a hard time to get paid. I have loads more than seven days not even paid.

The denim is totally unprofessional team they always delay our payments about for a week ! They don’t respond to your emails or phone calls ! First we worked with the truck stop factoring they were such a amazing company, when they started working with denim they were totally unexperienced compay, we have a advice to everyone don’t work with denim

This was (in my opinion) the best factoring company ive used when it was truckstop. Truckstop was very quick to respond and to pay. Since it has switched to Denim, it has declined significantly. I have had to wait 6 days to get my money…and 2-3 days is extremely common. After they finally respond to you they will always say that they can’t reach the broker or that the load hasn’t been released (which in my case has never been the issue after talking to broker) I have since transitioned to OTR and have had nothing but a great experience. Most of the time I get paid within 18hrs. Denim gets 1.5-2 stars and OTR is certainly a 5 right now. I will say my rate is slightly higher w OTR but they are worth the $$.

I am so glad to hear that I am not the only one having a horrible experience with Denim. As mentioned in other reviews their customer service is horrible. It’s sad you have to talk to someone in another country. I feel like I have to do all the work to get my loads approved for payment. I send them broker emails and phone numbers only to have them tell me that number is not on our list. The express payment is a joke. They charge to get money faster only to figure out a way to make you wait longer. I have been able to speak to a supervisor one time. But was told the same thing the workers told me which was NOTHING. I will be leaving there as soon as I’m able to. DO NOT USE THIS FACTORING COMPANY. I wish I would have looked here before signing there contract.

Started out great in January of 26. Went downhill from there. Hard to get paid now and customer service is terrible. Had to reach out multiple times over the course of 3 months to resolve the issue. Also was sold on it being non-recourse, now it looks like they will charge back if they aren't able to collect.

I recently had a disappointing experience with this company that I feel compelled to share. First off, the customer service was incredibly poor. I reached out with some questions about my order and received unhelpful responses that left me feeling frustrated and ignored. It seemed like they had no real interest in assisting me. The material of the product I received was subpar at best. It didn’t match the description or my expectations at all, feeling cheap and flimsy. I was genuinely surprised at how low the quality was. To make matters worse, the company has a strict no return and no refund policy. This means that once you make a purchase, you’re essentially stuck with a product that you’re not happy with, which feels like throwing your money away. Overall, I cannot recommend this company. The combination of terrible customer service, poor product quality, and an inflexible return policy makes it a frustrating experience. Save your money and look elsewhere.

I ordered a pair of jeans that I never received. I reached out to them via email Several times and they didn't resolve the issue. They asked what email did you submit yourorder? I said the same one your responding to me on. After that I never heard anything from them. I had to contact my bank to refund my money. I really just wanted the jeans..