DenimReviews of denim.com

MUST READ! I am writing to formally express my extreme dissatisfaction with the recent partnership between Truckstop and Denim, as our experience with Denim’s factoring services has been entirely unacceptable. Since this transition, we have encountered consistently poor customer service and significant payment delays. In several instances, it has taken weeks to receive funds for factored loads. Most concerning, however, is Denim’s mishandling of broker payments. We have faced attempted chargebacks for loads already paid for by brokers, even after we & brokers provided clear proof of payment from the brokers to Denim. These administrative failures and unprofessional business practices are causing significant disruptions to our operations. We are already in the process of moving to a new factoring company we are just waiting for denim to send the General LOR that way we can be free from these scams they will be held accountable for there dirty business.

They charge for same day deposits but don't work on weekends, so I get charged for a same day deposit that I don't get for 2 or 3 days. Total scam.

Happy with the service

Truckstop used Denim now and it’s a complete disaster. Denim continues to keep making mistakes that cost the carrier more money it’s a mess and no one returns your calls. We are definitely looking for a new factoring company we cannot keep paying for the cost for Denim and Truckstop mistakes. Denim is a horrible customer service and experience. More and more problems and never any solutions just sit there n the phone for hours waiting for Truckstop to find out what mistake Denim made . Worst customer service we have experienced.

FACTORING =TERRIBLE Is there any way us as carriers and brokers can file any kind of class action lawsuit on this company. They're making life and business very difficult for us carriers. 0 stars

Extremely disappointing experience with Denim. Payments are repeatedly delayed for 2–3 weeks, and in some cases are not paid at all. Phone calls go unanswered, and emails can take weeks to get a response—if they respond at all. Never work with Denim.

Scam. Use a different company. They rob you for your money. They charge for express same day payments and then they don't send money until the next day and they charge you for "express" payment.

Speaking from the Broker side of things since Truckstop switched to Denim it has been a nightmare. They screw up what they send us, do not reply to emails, emails us invoices that have nothing to do with us, invoice us without any POD and routinely send us the same invoice NUMEROUS times after duplicating rate verifications for the same loads to the point we cannot respond to them all in a timely manner. Since they are screwing up the revenue side of their operations so much it is no wonder carriers have a hard time getting funded.