DenimReviews of denim.com

I wish I could rate this lower. We are a broker and have never had to jump through hoops to get a driver paid. Drivers are calling us non stop about not having their invoices approved even though we approved them and we have already paid Truckstop/Denim. Moving forward we are now no longer working with drivers who use Truckstop/Denim. We have to spend 2+ hours a day dealing with representatives who cannot speak English. Truckstop shot themselves in the foot…

Katia Lamae Sr. Customer Support Representative Exellent service, very kind an patient.

I couldn't find a pair of jeans that fit me and returned my 1st pair. the owner immediately shipped out something to me after speaking to me via chat for almost twenty minutes. she promised that if I did not like it I'd get a refund. we'll not only did I appreciate that but I loved them. and I loved the detail and attention she gave me. she sincerely cares about everyone and is misunderstood. she takes care of each detail for each person.. I adore her 120 percent

If I could give a negative star, this company would get it. Truckstopfactoring had big issues. I have been with them for over 5 years and they just get getting worse. Then they made a switch to Demim. What a total disaster. Ive been waiting over a week on o e payment. For support, you have 30 + minutes of hold time and an hour or more is not uncommon. Then you get nothing but foreign speakers as that you can't understand and have exactly no abilities to help with issues. It's a stand bull rap script they tell you about funding. I gave them the benefit of the doubt when they switched. I am now running as fast as I can to get away from them. A total garbage scam and company. This review wants a date for my experience. I gave one, but it's been for over 5 years. With the last year just completely a nightmare. Consider Yourself Warned !!!

Truckstop factoring used to work amazing and had no issues until the switch to Denim. Terrible customer service now, and I’m still waiting weeks later for money that the broker has already payed to Denim. They won’t take your calls, and you have to wait days for an email response back just for them to say that the load never existed. Don’t trust them, they hold your money and act like the load never existed.

I ordered the embellished jean two piece. I received two pair of cheap jeans that were tooooo short...i sent them back and ask for a refund...they said they were out of stock and would send my order when they restocked however they Never sent the MERCHANDISE OR MY MONEY BACK!!!!

after over 40 days I finally got my release letter. due to their delaying tactics one of my clients sent my payment to them. i have been emailing them with ZERO responses. this is the worst factoring company ever, truckstop used to be a good factoring company for the first 2 years i had them then they switched to denim and they couldn't get me paid in less than 3 days with some invoices taking over a week! if you are considering factoring i would recommend NOT USING THIS COMPANY. they will NEVER return a phone call even if they "promise" that a supervisor will call you. it takes 1-5 DAYS to get a response to an email. bottom line-WORST EVER

THE SWITCH WAS BAD I USE TO GET MY LOAD PAYMENT WITH IN 24 HRS NOW ITS OVER 48 HOURS I PAY EXTRA FOR 24 HOURS THAT'S NOT HAPPENING AND GETTING IN TOUCH WITH A REPRESENTATIVE GOOD LUCK AND IF YOU DO ONLY THING THEY CAN DO IS TELL YOU WE WILL ESCALANTE IT AND THAT'S NOT A SURE THING I WAS INTRODUCED TO INTERNET TRUCK STOP FROM 20 YEAR DRIVERS AND NOW THEY ARE LEAVING THIS DENIM CRAP WE WILL CONTINUE TO USE LOAD BOARD OF TRUCK STOP I RECOMMEND DENIM FACTORY NO GOOD FIND ANOTHER