DemonsbasementReviews of demonsbasement.com

I have gotten a hoodie from here before, it took a bit to arrive but no issue it’s great quality and i love it. i did however order a hoodie last year on march 9th and still have not gotten it. i wouldn’t say customer service is super helpful but that’s only my experience, maybe they just don’t know. but it has been nearly a full calendar year and i have not gotten what i paid for. other then that good prices for good quality but im unsure at this point if i will ever get that second hoodie.

quick easy calm luh discount i fw it

Overall I had a really good experience, quality is amazing and the designs are really cool as well. Had little delays here and there but the wait time is definitely worth it and I always received my orders. Customer service is also very quick and super helpful. I will most definitely be back to buy more again in the future lol. I see a lot of people giving bad reviews but I think otherwise honestly. Give them a chance!

I can say nothing but good things about demons basement, I wouldn’t listen to other crappy reviews, stuff is quality i’ve had one of their belts for years and it’s still holding up. their clothes stay fit too.

The clothes are extremely high quality but as with any small business that does capsule collections, fulfillment is going to take a while as a lot of their stuff is on pre-order. I ordered from their Gengar collection around the time they were in hot water with Nintendo so I expected to wait a long time for it. This isn’t a one-size-fits-all situation, but because of the nature of it, subscribing to their newsletter offered constant updates on the collection. When they finally started shipping out orders from it, my order had been stuck in processing/pre-shipment for weeks. I texted their support number (which goes directly to the owner) and instead of telling me to wait or something he expedited the processing of my order by just packing it himself and I saw updates within the next few days. Small businesses are NOT fast fashion businesses with mega warehouses meant to push out orders constantly, they are small teams. If you want to support small businesses, you have to give up the luxury and privilege of 3-5 day processing time because most of the time that is not how that works.

I’ve ordered from this site 3 times now. First two were great, got my things in a timely manner and didn’t have any problems. The third time I ordered was about 8 months ago. I’ve tried communicating with them about my order but they give me the same bs everytime saying orders are being processed and what not. If you don’t want to be scammed don’t order here!

I made two purchases February 22, 2024 and still have not received my items or even shipping. They send emails occasionally stating the items or stuck in customs or blame it on the holidays. But it’s honestly ridiculous that I’ve waited over a year for my items. Also they don’t do refunds…. I’ve tried to email them directly about my orders, but all I received was a forwarded email that they had already sent out. Not sure if I’ll risk ordering from them again :(

I fw this brand heavy, the only issue is that they take forever, I ordered 2 jackets February of last year and still no confirmation number, I have a order number that's about it but other than that I haven't received an update about the order since. I really believe in this brand and that it could go places I really do I hope they can fix this issue regarding the shipping and manufacturing