Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement reviews

176 approved reviews, newest moderated first

Keylen
Feb 27, 2025
"Next day shipping "
"Next day shipping " literally waited a month for the package because they purposely shipped it out a month later instead of NEXT DAY. Then I get the package and it's just a key chain... like you lied to your own customers then gave a bullshit keychain. What a loser of a company.
Response from DemonsbasementFeb 28, 2025
Hey Keylen, Thank you for your review and support. We see you ordered a mystery item from our warehouse sale which was $10 an half off product and as stated in the description you may receive a t shirt, jacket, bottoms, or accessories as it is a mystery item. We do know some of you all have expectations and do apologize that you are upset with the item you may have got but as stated it is a mystery item and all are shipped within the same week. We have here proof your order was shipped within the same week and do not appreciate the dishonesty in this review. Thank you for the support and patience towards our company. God bless. Thanks.
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Del C.
Feb 18, 2025
They never ever ship anything!!!
They never ever ship anything. They only bombard you with emails apologizing with excuses on why you are delayed. They do not respond to contact. SUCH A SCAM!
Response from DemonsbasementFeb 28, 2025
Hey Del, We are sorry to hear about your frustrating experience. Please contact our customer care, [email protected] so we can make sure you are subscribed to email list for weekly updates as new updates are sent weekly keeping you reassured on your order whether it's pre made or pre order. Also, as we state beware of fake websites that sell the official company’s products. There are many links & Fraudulent websites that pose to resell our items globally. We hope to look into this issue and get it resolved amicably. Thanks.
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Avi M.
Feb 9, 2025
Save your money. Don't buy from these guys.
Spent money, absolutely no correspondence or response for my email asking where the product I bought was. I ordered about 2 weeks ago now, and it hasn't even shipped, and they won't respond to any emails.
Response from DemonsbasementFeb 28, 2025
Hey Avi, We are sorry to hear about your frustrating experience, we’d like to learn more about what happened. Please contact our customer care, [email protected] so we can hear about your experience and take the proper next steps. Also, please check all of our legal policies stated on our website. Beware of fake websites that sell the official company’s products as well. There are many links & Fraudulent websites that pose to resell our items globally. We hope to look into this issue and get it resolved amicably.
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Tee
Jan 28, 2025
Scammers!!
Scammers!!! Order my son hoodie back In December and here it is the end of January. No tracking number nor product. This company will send you the same generic email saying that they are working on processing orders. I should have known not to order from a company called Demons basement. At this point, just refund me my $60. This is sad that ppl are still scamming people in 2025.
Response from DemonsbasementFeb 28, 2025
Hey Tee, We are sorry to hear about your frustrating experience, we’d like to learn more about what happened. Please contact our customer care, [email protected] so we can hear about your experience and take the proper next steps. Beware of fake websites that sell the official company’s products. There are many links & Fraudulent websites that pose to resell our items globally. We hope to look into this issue and get it resolved amicably.
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Ricardo A.
Jan 28, 2025
SCAM CITY
ordered a soul eater jacket keep getting updates on orders x-y are going to be shipped but never got an email saying my order was confirmed i can see the charge on my statement but i order that jacket back in mid December it's almost February and i still have not gotten tracking information and the recent reviews of months long wait times doesn't give me any good feelings about this company also the lack of any actual influencers or even humans wearing and modeling these clothes on any social media or their website is concerning as well will update once i receive my item if i get it at all at this rate Update: cannot get a single response from the company through email Instagram or calling the phone number associated with the company been trying for almost a week now only update I've seen is their shippers are messing up so bad orders that were placed in November are finally being shipped out not gonna be shocked if I get my jacked in April and have it smell like some Turkish sweat shop if I get it at all by this point
Response from DemonsbasementFeb 28, 2025
Hello Ricardo, Your pre order was completed, and the order was refunded as you asked in our records. Unfortunately, we aren’t able to provide photo attachments but the refund for the order that was not was processed. We do apologize for any inconveniences that may have occurred during the processing period of the pre order. Thank you for your understanding and God bless. Thanks.
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Immortal O.
Jan 5, 2025
SCAM
SCAM! SCAM! SCAM! Daughter placed an order February 2024, here we are January 2025, and still have not received the order. Their canned responses when you inquire the status of the order is absolute BS! I see how they respond to others claiming they are not scammers, well that is BS too! You are scammers, and should not be using God Bless to end your response when you are doing the Devils work! Demon is the perfect name for you evil f@#ks!
Response from DemonsbasementJan 8, 2025
Hey, Thank you for your review. we apologize for your experience as February 2024 orders have all been shipped so if you have any issue with your tracking/order please email us ASAP and tag this review so we can figure this out and get you what you spent your hard earned money on. Thank you and God bless.
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Daniel L.
Jan 3, 2025
Most likely a Scam
Terrible customer service I emailed them with no response since I purchased the item not even an email other than saying it was confirmed
Response from DemonsbasementJan 8, 2025
Hey, Thank you for the review. We respond to emails consistently within 24-48 hours and can definitely help you with this so please make sure you are emailing us at [email protected]. A confirmation can be resent as most likely your email was not entered correctly when you ordered which we can fix. Thanks.
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Lilith
Jan 3, 2025
Joke of a company *update*
Joke of a company. Don’t give your time or patronage to this garbage company. The clothing is just cut and paste pre-made graphics stuck on .03$ alibaba pre-made garments. Their quality and customer service makes SHEIN look like Chanel And their customer serious is unreal… laughable, really. Edit/response: no, it was definitely your company. I’ll just post the interactions between myself and “customer support” so people can read them for themselves. The reviews you have on Trustpilot says A LOT. If I were to reach out to this company they wouldn’t even know how to respond. You know the old guy playing WOW on south park with the fibromyalgia, wrist cuff? That’s who it feels is behind this company (at least customer service). In conclusion, I would save yourself the time, money, and aggravation, and just avoid this company at all cost. They can’t even be bothered to leave an actual response to these bad reviews. Even THAT is copy-pasted. Says a lot! Tens of thousands of supporters 😂😂😂!? Are we talking bots you bought off the dark web to fill your IG with? Those “supporters”? I really hope ya’ll didn’t quit your day jobs.
Response from DemonsbasementJan 8, 2025
Hey, Thank you for the review! We do apologize if you are experiencing any inconveniences with us as we are available Monday - Friday and you can email us at [email protected]. We are not a scam and have been in great business for almost 4 years now. We also have tons of proof of legitimacy of orders and ten thousands of supporters wearing and receiving our items now however there are fake accounts and shops going around of us that is not us so beware of that also, but if you have purchased from us then we will fix this issue ASAP so please reach out! Thanks.
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