DemonsbasementThe One & Only Demons Basement.
Demonsbasement (demonsbasement.com) has 176 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Birmingham, Alabama
Excellent
Clothing & Underwear · RIVERSIDE, Alabama
Excellent
Clothing & Underwear · Huntsville, Alabama
Excellent
Clothing & Underwear · Mobile, Alabama
Great
176 approved reviews, newest moderated first
Zion Le J.
wait so so so so sorry, i was thinking of demon mentality, the name is very very close I have gotten my orders im sorry for the mistake. only issue i ever had was a bit lengthy ship times but i still got my orders. please forgive me.
Response from DemonsbasementMar 2, 2025
Hey Zion, Thank you for the review and support. We appreciate your support within our company and patience throughout the waiting period for your pre order. God bless. Thanks.
Wendy
Ordered something on March 2024 and still have not received it. It is now March 2025. They constantly say there’s issues with manufacturing, getting items cleared, and a whole bunch of other bs. When you email they don’t want to help. They say not to email them asking about your order. Horrible customer service. Why are you selling items you haven’t even started production on. And then they continue to have sales. They delete any comments that are asking about their order or saying hey why haven’t I heard about my order. Do not buy from here. Now they are lying saying my order is delivered when I have proof from my Shopify order saying order placed, no tracking number provided. And my shipping address is correct. PLEASE DO NOT BUY FROM THIS “BRAND”
Response from DemonsbasementMar 2, 2025
Hey Wendy, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. According to our records your order has been shipped and delivered as the tracking you received also states as well. Maybe you sent these items to the wrong address perhaps which happens to some as they mistype their address or they move and forget to email us to change their address which is no issue at all. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.
Kion B.
So I ordered a couple things mid december right, its march first and Im still not seeing no shipping confirmation of my clothes, I have bought from DB before and gotten my stuff but this new situation that everyone is going through is not okay DB. tighten up because I genuinely like the clothes
Response from DemonsbasementMar 2, 2025
Hey Kion, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.
Nya
I have liked and wanted to continue to shop with this company. Don’t get me wrong their products look nice. However, I have ordered from them several times (about 3-5 times) and I’ve only ever received about 2 things. I’ve sent quite a bit of money on them, I’ve sent emails, and I’ve sent texts… they gave me a $100 gift card as a form of reimbursement and I’ve waited months for different orders and never received ANY… I’ve have been dealing with this since 2023 and have had no help and no updates regarding my issues. I have ordered several times in 2023, 24, and 24 with no help. I even TIPPED THEM!! Don’t get me wrong the two things I actually DID end up receiving were some pants and beanie. The pants I loved and still wear them but the beanie was a little small. It’s pretty upsetting seeing as I spent a lot of money on a company that J thought was really cool, even joined their discord and everything, but it’s pretty much a waste of money, time, and trust. I’m even still waiting for an order rn from months ago 😭 Hopefully, in due time the company gets better but yeah it just isn’t the best.
Response from DemonsbasementMar 2, 2025
Hey Nya, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.
NND J.
Even though there are shipping delays the product always arrives!
Response from DemonsbasementMar 2, 2025
Hey Jay, Thank you for your support and review. We do apologize for the wait you may have faced due to your item being pre order but am glad you loved what you received and that you are still a supporter. We are improving daily as a small business for you all and appreciate your understanding. God bless. Thanks.
Rafael C.
I’m not the type of guy to talk bad but dude this is straight up shit and unacceptable. I’ve waited over a damn year and haven’t received anything. I bought a hoodie, and 3 shirts and till this day I haven’t received absolutely jack shit. Just sorry upon sorry emails yet nothing. Mind this, I bought it the 3 of October of 2023. Absolutely nothing. And actually, before I bought this order, I actually ordered a hoodie that took months. This is just unacceptable honestly.
Response from DemonsbasementMar 2, 2025
Hey Rafael, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. According to our records your order has been shipped and delivered as the tracking you received also states as well. Maybe you sent these items to the wrong address perhaps which happens to some as they mistype their address or they move and forget to email us to change their address which is no issue at all. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.
D B.
I would give them 5 stars but clothing takes absolutely way to long to come.i have a solution find a source in the United States stop waisting money and time with overseas businesses your losing customers with how your operating.with that being said I always get my clothing even through it takes long and the quality is very very good .I will continue to support but you have to fix this production and waiting time .
Response from DemonsbasementMar 2, 2025
Hey Db, Thank you for your support and review. We do apologize for the wait you may have faced due to your item being pre order but am glad you loved what you received and that you are still a supporter. We are improving daily as a small business for you all and appreciate your understanding. God bless. Thanks.
Ty B.
actually terrible. they never ship. and i mean literally never. i ordered maybe 3 orders in 2022. one arrived after about a year. the other 2 have never arrived. i contacted support numerous times and havent got a package and have also not got a refund. the item i did receive is terrible quality as well
Response from DemonsbasementMar 2, 2025
Hey Ty, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. According to our records your order has been shipped and delivered as the tracking you received also states as well. Maybe you sent these items to the wrong address perhaps which happens to some as they mistype their address or they move and forget to email us to change their address which is no issue at all. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.