DemonsbasementReviews of demonsbasement.com

THIS IS A SCAM!!!! If I could give zero stars I would. I ordered two hoodies for their buy one get one free special TWO YEARS AGO and never received my items. I was patient at first because they stated they were having manufacture issues or something but as a year was approaching and months after I was growing impatient. When emailing them you either get a regular automated response that doesn’t answer any of your questions or when they actually do it’s passive aggressive and making empty promises about it being on the way or arriving soon. They also told me that if I still haven’t received then it was lost in transit and to take that up with USPS but when trying to give the tracking number they gave me it was said it was invalid…Not only would they not allow a refund or ignored it anytime I brought it up.. but it’s far too late to even dispute the charge which is why I say this company is a scam. Please save your time and hard earned money from this shitty ass company

NEVER ORDER FROM THIS SITE!!! I ordered from them over a year ago and haven’t received a refund or my clothing item, it’s just a scam, this is why I be trying not to give in to instagram brands, this honestly got me heated.

Ordered back in November 2024, never got an update for anything still never received product, never got a refund, shitty scammers who are desperate to steal your money these people are dumb enough to scam an entire group of people, now they’re suddenly “out of business” they never had one to begin with. I have no way of getting my money back either so yeah 👍 these guys are lame, hope they get what they deserve.

i got a small piece of paper from them saying this to me. mind you i order four things and outta all of them i got a xl hoodie (im a medium)……. (demon basement letter) “ i apologize to everyone who has ordered multiple items that were in batches 1-6, i also appreciate everyone support as this brand is almost at 200k followers in less than a year and will continue to improve experience for you all everytime. you all are not customers yall are family and true supporters thank you for being through the company ups and downs we had a new company with that due to customs delays i decided to refund all 20,000 orders i deeply do apologize ,thanks demon basement.” mannnn the way i laughed through that note yall sent through the mail have fun in court instead😂😂

Ordered from them june 2024 , still havent received any of my items. i have emailed them on several occasions asking for updates and for a refund on my order, no response. and if i did get a response, itd be months later. give me my money back!!! thanks!

Dawg I ordered two hoodies a year ago n ts never came

My dad ordered this super cute zip up for me from Demons Basement. We ordered it in December of 2024. It is now approaching the end of 2025. He has sent 2-3 emails asking what is going on, and they just keep saying they're busy with various shipments/orders. After the second email, they stopped replying. This is bs!! Do not order from here, it is such a scam.

“Hi, Thank you so much for reaching out to us regarding your order. Please take a moment to read this message carefully, as it contains important updates. We're incredibly grateful for your continued support - over 50,000 orders have been placed in the past six years! As a small team, we've been shipping over 1,000 orders per week and have already fulfilled approximately 80% of all orders. Unfortunately, Demons Basement LLC has encountered a production and customs issue. The remaining shipment of boxes was seized on September 24, 2025, and as a result, we have begun the refund process. However, at this time, we're unable to issue refunds directly because our payout accounts have been placed on hold by Stripe Payments for a 180-day reserve period, which is expected to be released by April 2, 2026. If you are unable to wait until that date, please present this email to your bank and request a chargeback as soon as possible. Additionally, our company is currently undergoing renovations and rebranding. We will no longer be selling licensed anime merchandise going forward or going under the name Demons Basement LLC. We sincerely apologize for the inconvenience this has caused and deeply appreciate your support throughout our six years in operation. It has truly been a journey, and this marks the closing of this chapter for Demons Basement LLC. Warm regards, DB Support Team Demons Basement LLC” This is what was sent to consumers (privately I may add) after they threatened legal action - after months that the owner DK insulted consumers who asked about their orders, told them to just wait and gaslighting people wondering where their money was going. This email was not sent to everyone who has been attempting to contact them and was not even posted on social media (they are active, mind you). All this talk about email updates upon email updates with clickbait titles but when it’s time to email your customers that the business is “closing” (they just couldn’t deliver and want to run from it) suddenly they can’t email. If you ordered something from Demons Basement, firstly give this message to your bank and attempt a chargeback even if it is pass the claim date - BoA said they may work with me. You will have to contact your banks customer service and speak with an agent. Second, please file a complaint with the Alabama Attorney General Consumer Complaint Division (can be found on Google) to ensure that they are unable to ever attempt to open a business again. This is the 2nd or 3rd business they have tried to open and failed miserably. Do not trust that you will get your money in April (by the way, Stripe only puts funds on hold for suspicious activity or high chargebacks - dropshipping and not having product on hand before it is fulfilled is allegedly against their TOS, combined with many people recognizing they probably weren’t getting the product is the only reason why “they can’t give refunds” - DO NOT TRUST THIS AND CALL YOUR BANK AND MAKE A REPORT)!