Hey Bryce,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
DB
Daniel B.
Bought from them in Feb Now April NOTHING
Bought from them in february and still haven't gotten anything, no updates, no messages back, no emailed back literally nothing. These people are active on their Instagrams LYING about updating shipping since, the last 6 times they've said shipping info will come out next week it does not. This company is a complete scam and this review will be up as the proof until I get my order making this statement different. Do better DB
Response from DemonsbasementApr 23, 2025
Hey Daniel,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
DH
derpy H.
Dec 2024 -> April 2025, still no order.
I ordered from the company in December. It is April. I still do not have my items. Nowhere in the item description did they explain the item was a pre-order that needed to be made and shipped.
That’s bad brand transparency, and I honestly do not feel like I’ll ever get my items. It’s not like I lost a considerable profit, but unless you want to wait 4 months for a purchase, I wouldn’t advice purchasing from them, as their online rep makes it seem like this isn’t the first time this has happened.
Response from DemonsbasementApr 23, 2025
Hey Derpy,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
CH
Cheech
No Communication and Condescension
I ordered from Demons’ for the first time in February. I got a long sleeve Haunter shirt. I then went back and bought more things because they had awesome looking products and awesome promos going on. Well, today is April 7th, and I have received zero of the four items I purchased. And keep in mind their clothing is priced as a normal clothing brand, $35-$55 for a sweatshirt. Throughout the entirety of this process I have emailed their support to no response, then when I went back to email them again at BOTH of their contact emails, they conveniently were not available to receive mail from my email address. I received no confirmation on my first order, and no tracking nor ETA for any of the four items I ordered. After almost two months, I decided to go through my bank and thank GOD Chase can process refund claims quickly, so I got my money back. But that’s not where it ends- I got a text the next day from “Deekay” the owner, stating that my orders were now all of a sudden shipped. What a miracle and not at all a cover up for bad service. I was told I would be provided with tracking for that order, and it was stated as one of the blind box orders I made, but not only was tracking conveniently left out of the text, but I received my package today and all I got were like 20 cheap, low quality stickers. How condescending. Not even any of the actual products I ordered after going through this whole ordeal. Please save yourself the hassle and waste of money and don’t order from here, even Temu and SHEIN have better customer service and delivery times…
Response from DemonsbasementApr 8, 2025
Hey Cheech,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
PR
Pizza R.
Amazing Experience
Every single order has came on time and if there was a delay, they updated me in the discord AND through my email! These bad reviews seem like people who just didn't try to contact support OR didnt realize this wasnt a preorder brand like shien or temu, W brand and W clothing!
Response from DemonsbasementApr 6, 2025
Hey Pizza,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
KF
Katy F.
Demon Basement
My daughter loves the soul eater jackets they have and are super high quality! We waited about a month and communication was flawless. Definitely recommend
Response from DemonsbasementApr 6, 2025
Hey Katy,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
BR
brooke
i love shopping here!!
i love shopping with demons basement and have been for several years.I have multiple pieces and wear them all regularly 😁 the full zips are my favorite but i also enjoy their accessories especially the belts!!
Response from DemonsbasementApr 6, 2025
Hey Brooke,
Thank you for the review and for supporting our company! We are glad to have you apart of the DB family.
God bless.
Thanks.
LI
Lillian ..
scam, pls stay away
i used to see this brand all over my insta till i gave in, i ordered 3 things in february thinking this was legit. it’s now april 6th & i haven’t received anything, the owner “Deekay” sent me a “ confirmation” message that one of my items was getting ready to be ship out & it never did, the shipment box has been in the same warehouse since that day & my other item hasn’t even been packed nor shipped . they don’t respond to emails, nor is there a way to reach support. a scam brand unfortunately
Response from DemonsbasementApr 6, 2025
Hey Lillian,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it.
Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page.
If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
