DemonsbasementReviews of demonsbasement.com

Response from DemonsbasementJul 9, 2025

Hey Ethan, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it. As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMay 28, 2025

Hey Devin, Thank you for your support and review. We will be more than happy to help you by email which is [email protected]. Orders from that long ago have been shipped and fulfilled and if you're still having difficulties please email us ASAP! We do appreciate your understanding as well and apologize for this inconvenience. God bless. Thanks.

Response from DemonsbasementMay 7, 2025

Hey Ananta, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Yes, looking at our system your order was fulfilled and delivered which was only your first parcel containing a $10 mystery item you ordered. You received a note on your receipt stating your 2nd parcel will be on the way shortly after the 1st parcel was received. Please read what is stated on your receipt and in updates as we have reassured this multiple times. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.

Response from DemonsbasementMar 2, 2025

Hey Rob, Thank you for the review and your support. We see here in our system all 3 orders were delivered as it wouldn't make sense for us to deliver 2 and not the 3rd. Also, we are a legitimate LLC and have been licensed for over 5 years which you know as you have received just about all you ordered with no issue as you stated so that does not fall under the category of a "scam" especially if you had a problem perhaps with one order that can be fixed. We do however apologize if you had any inconveniences and can definitely help you with that ASAP. Please email us at [email protected] as we respond to all email within 24-48 hours. Thank you for understanding and God bless.

Response from DemonsbasementMar 2, 2025

Hey IsDatJaysito, Thank you for the review and support. Please email us at [email protected] so we can figure this out for you as all orders from that long ago have been shipped. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. All emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.

Response from DemonsbasementMar 2, 2025

Hey Kion, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.

Response from DemonsbasementMar 2, 2025

Hey Nya, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless. Thanks.