DemonsbasementThe One & Only Demons Basement.
Demonsbasement (demonsbasement.com) has 176 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Birmingham, Alabama
Excellent
Clothing & Underwear · RIVERSIDE, Alabama
Excellent
Clothing & Underwear · Huntsville, Alabama
Excellent
Clothing & Underwear · Mobile, Alabama
Great
176 approved reviews, newest moderated first
E Q.
I never received my order and when I tried to contact I didn’t even get a response for 72 hours
Response from DemonsbasementMay 28, 2025
Hey EQ, All emails have been responded to up until today. If you still are missing a reply we will be more than happy to help you. Make sure you're emailing the right email which is [email protected] please and thank you. Thank you for understanding and God bless. We will be awaiting for your email. Thanks.
Khairi H.
*UPDATE* After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy for growing impatient over an order that hasn’t been fulfilled in nearly a year. Still have not received a refund btw! Don’t do business with these clowns they just want your money.
Response from DemonsbasementMay 28, 2025
Hey Khairi, All your emails have been responded to and your refund request was fulfilled as asked according to our system and you received this refund about 3 - 4 weeks ago. Thank you for your support and understanding. God bless. Thanks.
C V.
I’ve been getting insane spam texts from this company for a year now. I’m glad i never finished purchasing their clothing because reviews online say it takes months to even get anything in the mail. These spam texts are very intrusive
Response from DemonsbasementMay 20, 2025
Hey CV, These are promotional text messages like all small and big businesses promote when they sales for their inventory. We're not spamming you but we apologize if you feel like we are. Please reply "STOP" in the message thread to be unsubscribed and you will no longer receive these messages as it states on the promotional texts. If you have any further questions or concerns please email [email protected]. Thank you and God bless.
Sam B.
i ordered in mid feburary and it's now mid may, no shipping update, no response to any email i've sent, and definitely no sign of the item i ordered. they post on their insta stories about sending out things but it doesn't seem real. they are also passive aggressive on their stories about people emailing them regarding their missing orders. legitimately a scam do not waste your money here.
Response from DemonsbasementMay 16, 2025
Hey Sam, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. We do apologize that you feel like we are passive aggressive because we reassure to all of our lovely supporters to email us for all order inquiries and question as that is something a business is supposed to do. Also, orders are being shipped weekly and we are also reposting everyone receiving their orders which can be found in our "customers" highlights and tagged posts. A scamming business is not reposting customers, does have tagged posts with supporters in their clothes, or let alone have been in business 5 years and licensed. We are here to help and you may contact us anytime if you haven't. Please make sure you are looking at weekly updates also being sent to your email as well. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.
S.S. S.
BIG SCAM DO NOT BUY, I AM ON YOUR ASS MR DARIUS KING NUMBER YOUR DAYS. SEEKING LEGAL ADVICE TO SHUT YOUR ASS DOWN NOW
Response from DemonsbasementMay 14, 2025
Hey Sino, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. As to my understanding and looking at our system your orders were refunded as you asked today on May 13, 2025. I would definitely check with your bank as all refunds take up to 10 business days to post to your account If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.
Baylee D.
This company is a scam and there’s nothing you can do to convince me otherwise and if it’s not their practices are so piss poor they may as well be. I bought 2 sweaters for 65 dollars back in September 2024 my dumb ass even tipped them because it’s a small business. I still haven’t gotten them and it’s May of 2025 and I have no way of contacting them because they block emails, have no customer service line, etc. in April I got a notification that it “shipped” but again it’s been a month and no update there’s a tracking number but I have a hard time believing there’s actually a package. Just order somewhere else. They obviously are drop shippers because while you’re waiting nearly a year for your package they’ll send you a million promo emails and “updates” about how they’re waiting for packages from manufacturers. I’m just glad my friends I told about this website to didn’t order from there. 60 bucks isn’t the worst to lose but it’s still something. UPDATE: despite never hearing from the my order just got “cancelled” literal hours after my review so they’re keeping an eye on this obviously. I’m willing to bet the positive reviews are people they know, if they tried to say my order was cancelled in their system for a long time (like they have been to other people just know it literally just got cancelled- for what it’s worth I got a notification that my refund is processing so there’s that.)
Response from DemonsbasementMay 14, 2025
Hey Baylee, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Your order was cancelled and refunded on May 2, 2025 before this review as we stated in our previous new update all outstanding orders within your batch were being refunded due to delay within that batch. After seeing your review we took it upon our team to make sure you received your refund receipt which was sent to you on May 2, 2025 but you must have not seen so we made sure it was sent again so you see that you already got the refund you asked for as the last bit of orders in your batch were already being refunded. We notified you all in multiple weekly and monthly updates stating orders in your batch were being refunded as well due to the delay on this batch of orders specifically so this review is not truthful and is very well false. We have proof of this! If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.
Sean D.
Order took a bit to arrive but they sent constant shipping updates and replied to customer support emails pretty quick. I got my items and were good quality
Response from DemonsbasementMay 13, 2025
Hey Sean, Thank you for the review and for supporting our company! We are glad to have you apart of the DB family. God bless. Thanks.
Cire
Good quality reliable brand 10/10.
Response from DemonsbasementMay 13, 2025
Hey Cire, Thank you for the review and for supporting our company! We are glad to have you apart of the DB family. God bless. Thanks.