Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement Reviews | Read Customer Reviews of demonsbasement.com

Demonsbasement reviews

176 approved reviews, newest moderated first

Mark W.
Jun 3, 2025
This brand is a complete SCAM
This brand is a complete SCAM. I ordered from almost 2 years ago never received product still to this day am getting “updates” but no response on a refund. DONT BUY
Response from DemonsbasementJun 3, 2025
Hey Mark, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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Anthony H.
Jun 2, 2025
If I could give it zero stars I would
If I could give it zero stars I would, ordered a hoodie last year. No communication on it or when it would ship, just generic emails saying they're working on everyone's and they won't give you any CS. They literally do this and stall so that the grace period for chargebacks goes by and you cant get your money back. Plenty of other streetwear companies are 100000000% better and have way better timelines and CS. Avoid this "company" as they are basically a scam storefront that must be desperate and broke to not deliver on 40$ garments that are just dropshipped from China anyway. UPDATE: they JUST canceled the order after seeing this review so dont be fooled by the reply that there was some big update on their end, they just cancel orders when they see negative reviews in hopes we take them down to continue their scam. They claim there is been a refund issued but I doubt I will see the money. Will update again if refunded 2ND UPDATE: STILL NO REFUND ISSUED, COMPANY IS FULL OF CRAP 3RD UPDATE: A refund has still not been received despite saying they did. It might only be for 45 bucks but maybe a lawyer would be interested in this scam of a business. Thinking about taking it to one and shutting this place down for good. 4th UPDATE: Still no refund, this business is full of crap, talked to a lawyer and let's just say this place is going to be very surprised very soon.
Response from DemonsbasementJun 3, 2025
Hey Anthony, Thank you for your review and support. According to our system your order was cancelled and refunded. This refund has been initiated and sent back to you due to the delay of your order which was explained in a big weekly update on January 1, 2025. If you have any questions or concerns please email us at [email protected]. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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Boster N.
Jun 2, 2025
I ordered 2 hoodies about a year ago…
I ordered 2 hoodies about a year ago and they still haven't shipped what i purchased. They keep giving excuses via email and wont respond to me when i ask for a refund.
Response from DemonsbasementJun 3, 2025
Hey Boster, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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Evett R.
May 31, 2025
Absolutely the worst
Absolutely the worst. I bought 2 items. One was on sale for half the price. A mystery I thought I would receive a baggy but a small keychain worth $10, I could accept that. However, I ordered a jacket and months has passed and I still haven’t received it. They aren’t giving me the refund. They are a bunch of scam artists stealing people’s money. I wish someone could just shut this company down
Response from DemonsbasementJun 2, 2025
Hey Evett, Thank you for your support and review. We have emailed you a couple times now and you have came to us very disrespectfully in an email multiple times because you were upset about a mystery item you received which is a mystery for a reason. Some have received tees, jackets, or accessory pieces like you did and as stated in the description of the product. We apologize your upset about that and also apologize for the delay of your hoodie as well too. We have told you that your batch is awaiting customs clearance and once all bulk is cleared, shipped, and received by us for your batch it will be shipped ASAP! Also, we have a long thread of emails and updates about your order I wish we could post of us notifying you weekly about your order. We will make sure you receive your hoodie and that you are notified ASAP once they come in. Thank you for supporting and understanding. God bless. Thanks.
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Ethan L.
May 30, 2025
I have waited over a year for my hoodie…
I have waited over a year for my hoodie to come in and it never did I have emailed them multiple times. Still nothing, I dont even want the hoodie anymore just my money.
Response from DemonsbasementJun 2, 2025
Hey Ethan, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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vivian
May 28, 2025
SCAMMERS HUGE SCAMMERS HORRIBLE DO NOT BUY
i ordered from them like 2ish years ago. i honestly gave up and dont even care anymore but this place is a HUGE scam. i constantly asked about my order and it was always the same thing from them, eventually i gave up and realized i was never gonna get my stuff LOL. its crazy because the owner is extremely active on discord and then gets upset when people bring up how their stuff has not shipped.
Response from DemonsbasementMay 28, 2025
Hey Vivian, Thank you for your review and support. All orders from 1 1/2 - 2 years ago have been fulfilled and were by March of 2024. If you have any difficulties with your order being lost or stuck in transit please email us at [email protected] and we will put in a case with USPS for you and have this order investigated. Thank you for understanding and God bless. Please reach out to our email ASAP! Thanks.
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Yuliet A.
May 27, 2025
SCAMMERS
This shop is not even worth a star, I want my money back because how is it possible I made order at march 10 and it’s has been already 4 months since and I haven’t even received a UPS notification of the order, the only thing they do it’s make “updates” that just say the same trash all over again
Response from DemonsbasementMay 28, 2025
Hey Yuliet, Thank you for your support and review. All weekly updates are different for each batch. Tons of updates go out weekly and bulk that we are receiving weekly is being posted on Instagram as well as we are a licensed animation company. We do apologize for the inconvenience that you have stated about and all emails are responded to within 24 - 48 hours so please email us ASAP at [email protected]. Thank you for understanding and God bless. Thanks.
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Devin
May 26, 2025
Quality of the clothing is great, however…
Quality of the clothing is great. Shipping and getting everything you ordered? Pretty rough. Shipping takes bare minimum two months if you’re lucky, and then I didn’t even receive my full order. I ordered a maka maka full zip up and have yet to receive it. I made this order nearly two years ago, it’s 2025. Amazing clothing, just one hell of a process to get it. Rooting for you guys.
Response from DemonsbasementMay 28, 2025
Hey Devin, Thank you for your support and review. We will be more than happy to help you by email which is [email protected]. Orders from that long ago have been shipped and fulfilled and if you're still having difficulties please email us ASAP! We do appreciate your understanding as well and apologize for this inconvenience. God bless. Thanks.
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