Delta FaucetReviews of deltafaucet.com

On the good side: Affordable faucet. Stylish. Good customer service. (More about that later.) On the poor side: Washers and springs failed after three years. It was almost impossible to remove the cartridge, in fact, the cartridge separated in the bottom, half could not be extracted from the faucet. I wound up simply changing the washers in the springs. Back to the good side: Customer service was incredibly efficient and sent me a new cartridge for free. Delta has a 10 year warranty on their cartridge.

Never again would I buy Delta. It's MOEN from now on!! I contacted Delta when I had a shower leak and requested a replacement cartridge. Like MOEN, they will send you free parts. Unlike MOEN, Delta puts you through HELL. What I received from Delta are gaskets that sit behind the cartridge. Delta expected you to take everything apart, remove the old cartridge, replace the gaskets, put the "OLD" cartridge back in reassemble everything to see if the leak stops. If it doesn't, you need to call Delta again and wait another week for the cartridge only to take everything apart again to replace the old cartridge. They are insane!! So, a homeowner who has to hire this out, will have to pay a plumber twice. MOEN is much easier to work with and sends you a new cartridge without this insane painstaking expensive leaky process! This happened 8-14-2023

13 years later, replaced N/C under warranty.

DELTA 5 Setting H2Okinetic In2ition w/ MagnaTite MODEL#: 75589CSN Lifetime warranty does not mean anything if they cannot ship in a timely manner the replacement. Contacted them on 6/14/2023 and they agreed the showerhead was defective and said they would send me a replacement. Now it is 7/8/2023 and here is the status: Order Date: 6/14/2023 Order Status: Not yet processed So my family has not been able to use the shower for over 3 weeks. When I called the CSR said these items are "custom made" to order. BS...this showerhead is sold at Lowes. Don't you love catching these people in a lie? Bottom line...we are still waiting on the shipment. Never again!

Delta provided replacement parts for my kitchen faucet and shipped to me at no charge. And, provided instructions for installation. I spoke to Danille at their call site who gave excellent customer service and answered all my questions. She was very efficient and knowledgeable. In addition, there was no long wait to speak to a rep. Very pleased.

I have owned several Delta Faucets over the years. They are very dependable but do not last a lifetime. It is understandable that parts do break down and need replacement. Anytime, I have had an issue, this company does step up to the plate and sends parts to me at no cost.

We purchased a beautiful Delta pull down kitchen faucet in matte black from Lowe’s which we really love. The functionality is great. The problem is that six months after installation (by a professional kitchen contractor) we noticed the black coating at the base of the faucet cracked and chipped and looks really bad now. We baby this faucet and use only a soft cloth to wipe it off so there is no reason it should have chipped except, due to, in my opinion, the quality of the finish. Neither Lowe’s nor DELTA will stand behind their product after a short period, and no way to warn other Lowe’s customers about this product since Lowe’s only allows reviews within 90 days of purchase. I guess that is because they know their products failure rate and they don’t want to take responsibility.

I had my faucet replaced not quite 6 years ago when we remodeled the kitchen. I had always heard that Delta was the best to buy, so I bought the Leland with pull down sprayer. This started to drip a year ago and finally would not shut off, no matter how we turned it. So I called our plumber, the same one who installed the faucet. He worked with it and finally told me I needed to call Delta and request replacement cartridge and handle. I called them and basically got the run around. How was I to know the answer to the technical questions he asked, I'm just the owner, not the expert. Finally he said the parts would be here in about 8 days. Gosh 8 days without my kitchen sink. The cartridge arrived in about 8 days, but I am still waiting for the handle and it has now been about 16 days. My dishes are piling up. I called Delta again yesterday and was told the hold up apparently was due to weather. Well, the tracking said it had arrived in this city 4 days ago and we have not had that kind of weather. And as of yesterday the tracking showed it was not in this city any more. I think I am being lied to and the delay is deliberately trying to protect their precious company. This company which will never get another cent of my business due to extremely poor customer service.