Delta FaucetReviews of deltafaucet.com

So upset I had to let it out... After my last inexpensive generic faucet give up nearly 15 year of perfect operation we purchased 19933-SPSD-DST from DELTA in Lowes Edmonton for $396 CAD -10% off 1- Do not understand why so expensive when my last $59.99 looked just as good as this one and this Delta also have many plastic component under the metal surface. 2- Valve is complete garbage, flow control are near non existing, agronomically also awkward to use it. Spray switch remain in last setting instead of return to default. 3- Valve again... High flow rate makes a splash in the bottom of the sink often getting water droplets on anything nearby, if there is happen to be a dirty plate with lasagna leftover in the sink than, now its either a wall decoration or you wear it... The previous faucet was slightly angled so we never had this problem, this one straight down.

We built our home in 2015 and choose Delta Faucets in the kitchen and bathrooms. I have always had awesome customer service when I have contacted them. They have requested information and pictures and then sent the replacement part free of charge in my case. I have nothing but good things to say about Delta Faucet customer service.

Used to use delta all the time and warranty was out of this world. Now you get the run around, wrong parts and poor service. Never again, im going with Moen or Kohler

I just had to replace my 6 yr old kitchen faucet.It was badly corroded. But the worst part is you would think they would make a faucet that could be secured from the top without having to climb under the sink and remove the disposal in order to secure the collar that holds the valve to the sink. We've had plumbing for 200 years and this is the best you can do? Make a faucet that can be secured from the top as it would eliminate 80% of the installation and I would never buy any other faucet.

I purchased the Delta hydrorain 2-in-1 and the ball joint was loose went back to exchange it and second unit was loose also. Went ahead and installed it and shower head would not stay up also the magnet is not strong enough to hold the hand shower, falls off while showering

Anthony S. Elk Grove Village, IL 071 7/2/2022 1 photo I was troubled with our three year old Delta kitchen faucet spout leaking after shut off. I called customer service- the phone was answered on the first ring. I was asked to explain the problem...the faucet's model, where I purchased it, when (three years prior). Immediately the service associate confirmed its warranty coverage and my shipping info, explaining what would follow. Within minutes I received emails confirming the shipment of the easy to install cartridge but first the explaning flushing the water supply line series to the faucet. That was it, less than twelve minutes, unbelievable. There are three other Delta faucets in our house several years older, and, so far so good. I have to congratulate Delta Faucet on the excellence of the associate's performance along with the support and service for its products.

Purchased an expensive set of Brizo Lavatory faucets in JAN21. When they finally arrived, the order was short a set of handles. Now 8 months later, they have yet to provide the handles stating they are an on demand company and they cannot guarantee a delivery date. The person on the consumer complaint line just kept reading the company line. I asked in all of Brizo land, you cannot find a single set of handles? Once again the regurgitation of the on demand production company. With the 100's of plumbing manufacturers out there, spare yourself the agony of dealing with this modern version of Moe, Larry and Curley.

I had the worst experience with this company's customer service. Called to get a replacement part and was treated very rudely by the cust. svc. agent, Jackie. Asked to speak to a different agent or supervisor and she transferred me to a voicemail which then disconnected me. I never got a return call from the message I left on the voicemail. Decided to try again with a different agent but the first agent must have put a note in the file or something because the second agent was even more rude, refused to let me speak to a supervisor and hung up on me. After that I started getting spam on my cell phone (I had given them my cell phone number so they could text me info about the part I needed). Since I couldn't get a hold of a supervisor, I posted a negative review on Twitter. Got a response to that but the person wanted more personal info. I refused since I'd already been spammed by their employees. I did give them the name & phone number of the 1st agent. They said a supervisor would get back to me but its been a week and still no response. Luckily I was able to get the part I needed on Amazon but I'll replace my Delta faucets before ever doing business with them again.