Delta Dental is the largest dental plan system in the United States.
Delta Dental Insurance (deltadentalins.com) has 124 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Leo
Ultimate scam! They denied COVERED procedure because "according to our records, you were born without that tooth". It's a total BS - if that were the case, the adjacent teeth would've expanded, and there would be no distinctive gap. Among other reasons. I filed a dispute and included my dentist's professional opinion. They responded with their "professional's" rebuttal. To make it short, scam.
John L.
Terrible company that falsely advertise large network and hide copays. They advertise a certain copay then there is no dentist in a 50mile radius that is a preferred or whatever they call it . High deductable .
Jane
I bought an individual plan and guess what, they charge you a full month's premium just for signing up. It goes towards no dental services, just whatever they felt like they should charge you because obviously all monthly premiums are different depending on what plan you pick but any processing on their side would be absolutely the same. Totally scummy. The sign-up fee is a total scam, and nothing they mentioned during the sign-up process on their website. BEWARE!
Erica M.
I'm infuriated by this insurer. I signed up for a plan which was meant to pay 50% towards restorative procedures after a 6 month waiting period. After 18 months I had to get a root canal and basic composite crown. First they refused the claim and forced the dentist to appeal based on wanting more radiology. Then they rejected it a second time and simply said it's not a covered procedure. Why make the dentist do the extra work only to come back and say root canals aren't covered, and why wasn't it covered? I attempted to contact the company get an explanation and found that they have no actual people to call. There isn't even a phone number listed on the we site. You have to use a contact form that claims it will be answered in 3-5 business days. It's been 8 business days, no response. This insurance is a fraud. Stay away.
Sa M.
ABSOLUTELY TERRIBLE I HAVE BEEN WITH DELTA DENTAL FOR 10 YEARS UNDER MY PARENTS PLAN, AS SOON AS I TURNED 26 I GOT MY OWN POLICY AND STILL HAVE TO HAVE A 6 MONTH WAITING PERIOD!!! I ASKED THEM TO WAIVE MY WAITING PERIOD AND THEY WERE NOT ABLE TO DO IT! THIS IS RIDICULOUS!!!!!!!!!!!!!!!!!!!
Aaron
Have an individual ppo policy. Checked their website to find a provider in their PPO. Went to Ideal Dental San Marcos which is listed as such on their website. Got a cleaning, x-rays, and exams. Delta Dental refused to cover the claim saying the information submitted by the dentist did not match their records. They ask me to get my dentist to contact them (which I have) with no resolution. This has gone on for a month and a half now, I've complained to the BBB (no help) and my state department of insurance. This is fraud of the kind you see in "The Rain Maker" movie.
Dennis L.
HORRIBLE DENTAL INSURANCE!!! STAY CLEAR Switched to Delta Dental after 20 years with Aetna and its been horrible. Delta claims they pay 100% Out-of-Network for Preventative. Well, me and my family all got an Exam (1) and a cleaning (2) and they charged me over $100 per person in fee's! It's supposed to be 100% covered, how the hell, do you bill me $100 for an exam and a cleaning!!! Unacceptable and the BBB has been notified, i hope you guys go out of business!
Taylor M.
Delta Dental fails to submit to my HRA for every claim. My plan doesn’t allow me to submit manually so I need to follow up for DD to do it. Such a thrill to be on hold for 40+ minutes. Even got connected then lost the connection. They didn’t even bother to call me back so I had to call and wait again!
