Delta Dental InsuranceReviews of deltadentalins.com

I don't know how an insurance company is allowed to operate like this. It's effectively a scam. Last year I was looking for a new plan, researched through Delta Dental's website to see if there was a dentist that took the insurance in this area. There was one on the map, so I signed up for a policy (for this plan you have to pay a year ahead of time). I paid, but the policy couldn't start until the following month. After that month I called the dentist to make an appointment and they told me they didn't accept that insurance. The insurance automatically assigned me to a primary care dentist an hour's drive away.. so I called them and they said they were not accepting new patients. I used the dentist finder on Delta Dental's website again, and the nearest dentist was over 1 1/2 hours drive away. I still called them, one was a Pediatric Dentist (did not take adult patients), the other was also not accepting new patients. I had to file a grievance with Delta Dental, and it took approx 2 months of appeals until I could see a dentist in my area (the appeal also had a 6-month expiration). I needed to get a tooth pulled at that time, but the dentist did not do surgical extractions.. so I had to file another grievance and wait over a month for them to respond so that I could get my tooth extracted at a local dentist. My only other option is a FIVE HOUR round trip drive to see any dentist which takes their insurance. They know their website is inaccurate because I have sent in a dozen reports on the website, and also told multiple CS reps that the website has inaccurate information. No one cares, no one is holding this company responsible for their behavior. Avoid like the plague. I will never let anyone I know use these scammers.

If I could give this 0 stars or even negative number stars Delta Dental would get that. I waited 3 hours - legit 3 hours on hold to talk to a simple representative. When I finally got to talk with them she couldn't answer any of my questions, she just kept saying I wouldn't know that. I can't confirm that, I don't know because that is not something we handle. I was furious. I couldn't even get simple insurance cards mailed out to me. They told me they don't do that. I don't even know what this insurance even does/covers/knows. You will be sorry if you get this insurance. What a joke!

I have had Delta Dental for several years, but they are very dishonest. I was overcharged by my dentist ( according to my EOB) however Delta refused to honor their own contract and after filing a dispute, they sided with the deceitful dentist, rather than the customer who pays the annual fees. I am now searching for new dental insurance as I can’t support a company that is this dishonest and does not care about the insured who are honest and frustrated with the incompetence !

Careful !!!!!!! They are not reimbursing my dentist. Called about 20 plus times. They are claiming they have a new system and are backed up. Last call they are claiming they paid my Dentist. News Flash ...... I the Patient had to pay my Dentist. Unbelievable. If they think I walk away from this think again. Maybe time for an Attorney.

The only reason they get a star is because I have to. DO NOT elect this insurance. They WILL NOT pay for your dental work.

I have to pull a tooth and because I work with public I decided to wear a partial denture until I have the implant done. My dentist told me the partial was not covered at all by my insurance so I had to pay for that. How I suppose to work with public w/o a lateral tooth? This is ridiculous. Make people feel embarrassed.

I have Delta Dental insurance and have suffered from severe teeth grinding during my sleep for years. The condition progressed to the point that my teeth no longer properly touched, making it extremely difficult to eat because of pain and the inability to tear food. After visiting my dentist, they reviewed my insurance coverage and informed me that Delta Dental would cover crowns for my front teeth because they were causing pain and were close to the nerve. Based on that information, I proceeded with the treatment and paid my portion of the cost. However, Delta Dental ultimately did not pay the amount that was expected, leaving me responsible for an additional $1,900 bill. This has been a very frustrating and disappointing experience.

I have been a customer for over 20 years with no lapse in service other than putting it in my name. They will not expedite a decision on waiving my waiting period for wisdom tooth removal. Terrible company and customer service.