Delta Dental InsuranceReviews of deltadentalins.com

Their "customer service" is so bad that I'm thinking about changing my Medicare Advantage to one that does not use Delta. They keep sending mail to my old address and will not update it. Their automated system runs me in circles. When I finally reached someone, they were just as useless. I had to explain this several times, only to b told that they can't change my address.

I got stuck with Delta as my employer offered dental benefit provider a few years ago and have not had one good experience dealing with them since. I've had to change dentists several times because they all keep dropping off the "preferred provider" list due to the sub par reimbursement rates, now leaving me with no remaining "preferred providers" in my area that are accepting new patients. Claims from non-preferred in network providers are denied without notification and there's no one in customer service you can speak to directly to dispute the denial. I recently lost a crown because it was improperly done, and the claim got denied because it was less than 5 years from the time it was originally installed. They should be going back after the dentist that installed the crown, not denying a claim of the person paying the insurance premium for necessary work.

I almost forgot that I enrolled in this, because they don't send you any correspondence whatsoever. You cannot even check you benefits because you need your member ID to log in, which they do not provide to you after enrollment. The point is for you to forget that you have it. Never again.

The worst customer service and website. They can GET nothing corrected. You are given a new phone number to call for everything. OH, question with the web portal, call this number. Issue with a bill call this number. Issue with mailing address, call this number. AND THEIR WEB site ALLOWS has some issue that causes it to crash. Phone or lap top it does not matter. Try get help, it will take 7 business days for them to MAYBE get it resolved. OR EVEN UP TO 30 DAYS. I cannot be the only who is suffering through this.

January ’24 my wife opened a Delta Dental (DD) insurance policy to have her wisdom teeth removed. No other reason to have dental insurance as she has full dentures. She paid the first installment of $127.80 and an automatic payment plan was set up through our bank at the time. First autopay was to be the following month but it never occurred. Then in late January my wife became very ill with gastric issues, constantly throwing up, a dozen surgeries later she’s still suffering. She never used the (DD) insurance although she had contacted a dentist who asked for her membership number which she had never received… Earlier this year we were gathering receipts for taxes she came across the initial (DD) payment. Whats odd is she only had the one payment, no communication what so ever from DD concerning the auto-payment, no letters, emails, phone calls smoke signals NOTHING. We have been told that (DD) sent eight USPS letters and made numerous attempts to via phone calls, no record of any of those calls missed or otherwise. All lies as we never received any communications from (DD)… A couple of months ago my wife called (DD) for the purpose of asking for a refund on the unused policy. The man who would not give his name asked for her membership number, which she’d never received. Not getting anywhere with this person my wife asked to speak to a supervisor. The response was “You don’t need to talk to a supervisor I know everything”. Obviously this man should not be working in customer service as he’s far to valuable for such a menial position… My wife handed this situation over to me as she was understandably upset. I called AARP the associated company. Spoke to Angela who listened and said she would forward our request for a refund on to the “escalations department”. I was told how and where online to file a grievance form which I did. The very next day we received a letter from (DD) informing us that there was a 180 day policy on grievance claims. Any excuse to get out of a refund… A month and a half later I received a call from Miriam of AARP basically saying that (DD) was not going to refund anything and due to non payment they had closed the policy in late February ’24, but once again there was no communication from (DD) on anything relating to auto payments not going through, no letters, emails, phone calls etc. just close the policy and don’t bother telling the customer… This morning another call from AARP again explaining that (DD) would not be refunding any monies on a policy that was never used. I explained to the woman that this small refund would wind up costing (DD) much more over the course of time as both my wife and I would write bad reviews about (DD’s) lack of concern for the customer. She obviously didn’t care either… So my advice when shopping for dental insurance, don’t even consider Delta Dental as they lie about everything and have an excuse to cover every scenario.

I am extremely disappointed with the way Delta Dental of California has handled my recent dental claim. The denial of coverage for a medically necessary crown procedure—on the grounds that it was cosmetic—was not only unexpected but also financially burdensome. At no point was I informed that such a determination could be made, and the lack of transparency and support throughout this process has been unacceptable. This experience has led me to question the reliability and fairness of Delta Dental’s coverage policies. I urge others to carefully review their plan details and be cautious when relying on this provider for essential dental care

I canceled my policy before the start date. But it's been almost a year and they refuse to refund the $57.07 paid. I've reached out to multiple reps via phone and email. They all promise to get it resolved or get back to me. Nothing.

Terrrible service. They just don't pay out! you send forms and details and they question everything until you have lost the will to live and drop the claim.