Delta Dental InsuranceReviews of deltadentalins.com

never had a company make it so hard to update payment info...

The hmo plan I have through Scan Medicare provides the worst dental providers. Everyone of the delta dental offices I’ve had the misfortune to deal with are scammers. The teeth cleaning is less than half an hour and they insist on deep scaling which is again, half an hour. Then you are charged $175 or a similar amount to have fluoride squirted in your mouth. It is a scam. They are the most low rent dental facilities with dentists who change often. The corporation who owns these offices is scamming the public.

This is not only the worst dental insurance provider I have ever experienced but the worst insurance provider ever. They take no action when fraudulent providers are reported. Their grievance, escalation, and overall customer service is rock-bottom. They don't care about their enrollees, only about their bottom line. I had a bad experience with a provider, I reported it because I wanted a refund, and Delta Dental sent me a "canned" response waving my complaint off. I tried to call to follow up and spoke to unhelpful and nasty "customer service" reps. Then to top it off, Delta Dental emailed me four times with attachments that contained other enrollees' personal information: their names, addresses, plans, etc. I reported it to my HR Benefits Administrator, to Delta Dental, to HHS, and the people whose info was compromised. THEY BROKE HIPPA LAWS! A woman named Conchita called me from Delta Dental (her # is 916-851-5514) and began to yell at me on the phone about the HIPPA issue. When I asked her if she could help me with my issue and to apologize for the way I was treated, she shouted that she and Delta Dental have nothing to apologize for. Then she had the audacity to tell me to stop talking and listen to her. I told her I was not going to do so until I received an apology and help for my issue and hung up. She called a few more times and I did not take the calls. Conchita needs to understand how to treat others with basic human decency. And Delta Dental must stop treating customers so poorly for profit. Everyone wronged by Delta Dental should call Conchita and let her know how you feel: 916-851-5514. I am going to keep blowing the whistle everywhere I can until Delta Dental treats customers better. What kind of a company relishes 1-star reviews all over the internet? A company that has no accountability and enjoys abusing others. Enough is enough!

Bad service

They demanded to speak to our minor child before serving us, when you go to an appointment they will spend an hour telling you the provider is not covered, it took 6 months before they determined our child/children were covered (same applies to you the payer), and lastly the dentist themselves call us begging us to ditch Delta Dental, which we did, after betting an "estimate" for us to pay $4,900 and them to pay $100 which was beyond insulting. Even cheap, after 5 years I can say Delta Dental aren't worth the headache. They take incompetence to new levels - said our minor child should get on the phone with them for "HIPPA" protocols! Wow! This is a business relationship I wish I never had and could forget, but can't. I left them with major dental work pending, but would rather risk choking that make one more 2-hour pointless call to them. Anything is better than Delta - even no insurance.

Being a poorly run insurance company is somewhat common these days but Delta Dental stands out in this regard, they are certainly the worst! They have no respect or consideration for their clients. Their grievances department is especially poor. They will not come to a reasonable resolution or do anything to help their clients. From top to bottom, their staff and leadership like Jeana Patracic (however you spell it, I don't really care) lack understanding, common sense, and problem solving skills. They have sad lives and it shows in their communication, it seems their job is that they're ordered to be non compliant. Save yourself the trouble and go to a dental insurance company that is not absolute garbage. Look at all the other reviews online, they are a one star service for a reason... it's because they are absolutely terrible!

Worst company i ever dealt with as far as reimbursements are concerned.Since July of 2024 i have been trying to get 50% back on an Xray my wife had gotten done.My plan entitles me to that.I went as far as speaking with a supervisor who told me how to fill out the proper form after she emailed it to me.No one at Delta Dental knows what they are doing.Not even the supervisor I would give them a O if i could.I would never recommend this company to anyone.All they did was lie to me and give me the run a round.This company needs to send all it's workers for a crash course on proper procedures.Every worker had a different answer.They get their money every month from me don't they.And they surely remind you.Typical corporate American greed.I surely hope a company official reads this complaint.It's like any other insurance company they take your money but God forbid you try and get reimbursed good luck.Do your homework first before buying any insurance.It was a real slap in the face getting another letter saying i had to fill everything out again.You know what Delta keep your lousy $60.00 shame on you.

I do not recommend Delta Dental of California. They are obstructive and seem to do everything possible to get out of paying a claim. Claims representatives trying to help are baffled by claim denials. I had general anesthesia (a covered benefit) in my dentist office right before removal of two infected teeth. Because the independent anesthesiologist, licensed and registered nationally, brought in by my dentist was only a certified nurse (no dental certification) they would not pay the claim.