Delta Dental InsuranceReviews of deltadentalins.com

I received a pre-treatment estimate from Delta Dental for the replacement of two crowns. The estimate indicated that my insurance would cover approximately $750. Based on that estimate, I had the procedure completed, and my dentist submitted the claim. After several weeks without receiving any explanation or payment, l contacted Delta Dental. I was informed that my claim had been denied. When I asked why, no one could provide an explanation. Since then, I have called customer service numerous times. Unfortunately, each representative has given me different and conflicting information. I have been told that: My claim was denied because my age was incorrectly listed as 12 years old. My insurance policy was no longer active. The claim was being resubmitted for review. Despite these conversations, no one has been able to tell me the actual reason my claim was denied. I believe I am entitled to a clear explanation of the denial, especially after receiving a pre-treatment estimate indicating coverage. 1 am exhausted from repeatedly calling customer service and receiving inconsistent information. I respectfully request that someone review my claim, explain the reason for the denial in writing, and let me know what, if anything, is needed to resolve this matter. Please help me resolve this issue as soon as possible.

I’ve had Delta dental for several years first through my company and then after I had to go on disability, I bought it for my personal sale for dental insurance worst company I’ve ever seen. They don’t wanna pay anything unfortunately there’s not too many other dental insurance out here that Dennis will take that an individual can buy. They paid to get a couple teeth. I had chipped with crowns made for him a couple years ago, no problem. There are no issues and I had two more that came up. They have not been out a lot of money on me. I’ve not had any root canals no cavities no nothing and on the second round they paid for one of them and they’re denying the other then they said they didn’t get any information it was sent to mail to them. It was even sent email now they couldn’t deny the email one and said it’s in with the committee review committee and it takes 90 days. Do you realize how ridiculous this is I mean it’s absolutely insane. I doubt they’re gonna pay the claim and if they don’t, I’m done with them I mean hell I can pay for two teeth cleaning a year and x-rays cheaper than I can pay $500 a year for insurance if they’re not gonna pay anything. I would never recommend this company to anyone. Also, their customer service is the worst. They suck the route. They don’t care if everybody boycott them put them out of business that would be the best thing that could happen.

I had dental surgery last year. I submitted my claim. Delta Dental ignored the claim. I sent follow ups, called, then sent certified mail. Delta Dental continued to IGNORE my claim. How is this company allowed to operate in the United States when this company actively steals and actively commits fraud against its customers? Where is the class action lawsuit against Delta Dental for their scams, fraud, and other illegal business practices? I am forced to use this company and yet the company just keeps taking my money and won't process my claim.

Does not cover sealants and only a percentage for cavities. You end up paying for a policy that only pays half of what you paid for the policy. End up paying more than you would not being covered. Total rip off!

One star is one star too many. They're OK for getting a cleaning and an initial exam, but I need an endodontist for a root canal, and Delta Dental just doesn't help. It can't tell me endodontists who accept the plan. The endodontists they give me say they do NOT take my plan. Then Delta customer service gives me an emergency form and says Delta will cover the work on a contract, but the endodontists Delta gives me won't accept the form. I think Delta Dental is a fraud. Period. AARP should be embarrassed to endorse these rip-off artists. Shame!

Was told they would cover my daughter’s crowns and when it came time they denied the claim. August 2025. Was sent multiple times over 7 months and finally they said they would cover AFTER the crowns are inserted. Now 2026 and I no longer carry them bc most places have dropped them, the dentist contacted me about setting the crowns . I went in had to pay the dentist $1640 which was half. After the insertion on crowns delta agin denied now bc it was 2026 and I no longer carry them. I am so outraged and feel like I was scammed. If they weren’t going to pay at all they should have never told them to go ahead and insert the crowns. Needless to say I had to pay for everything out of pocket. Such terrible communication in their part with my dentist. I do not recommend Delta Dental.

After several attempts to receive payment for a partial plate for upper bridge, Delta Dental denies the claim indicating that an implant for one tooth (which they paid the bare minimum) covers the cost of the entire partial plate of several teeth. According to Delta Dental, they will only pay the least amount, be it one tooth or eight teeth to be replaced for the entire upper bridge. My dentist said he has never seen such a "blatant denial of a claim." Customer service is basically individuals reading from the manual with limited knowledge.

I went into my dentist office this morning and discovered that my Delta Dental of Iowa policy was cancelled after one month. No communication from DD. I have no idea why it was cancelled after one month. This is the second time they cancelled a policy. The first one was because I thought I was enrolled in autopay. I wasn't, I guess, but they made no effort to contact me. DD is a scam.