DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Lesemaus
May 5, 2024
Lachhaft…..
Lachhaft….. Wir haben für eine Reise 4 Koffer bestellt, leider entsprechen sie nicht unseren Bedürfnissen bzw. entsprechen nicht dass was online angegeben war. Der Retourenvorgang eine Katastrophe. 1. wurde man bei der Bestellung nicht darauf hingewiesen, dass man die Retoure selber zahlen muss (bei einem Versand nach Frankreich, hätten wir erst gar nicht bestellt). 2. Desley bietet vergünstigten Retourenversand an, bei 4 Koffer sind dies 58,99€ . Okay, zwar ärgerlich, aber besser als über 80€ bei Eigenregie. Nun der Witz, wir haben für 58,99€ einen Retourenlabel für 4 Koffer bekommen. Mit der Anweisung, die komplette Ware in eine geeignete Tüte oder passenden Karton zu legen. Wir reden hier von 4 Koffer mit einem Gesamtgewicht von 32 kg. Delsey selbst hat uns 4 einzelne Pakete geschickt. So ist eine Retoure unmöglich. Der Kundenservice ist ebenfalls eine einzige Katastrophe. Späte bis keine Antwort. Auf der Website ist sogar eine falsche Emailadresse angegeben, die mussten wir erstmal rausfinden.
Response from DELSEY PARIS (USA)May 8, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Kerin R.
May 3, 2024
I have owned Delsey for about 8 years…
I have owned Delsey for about 8 years prior to this purchase. They replaced a bag a year ago under warranty. They back their products.
Response from DELSEY PARIS (USA)May 24, 2024
Thank you for your loyalty and positive feedback! We're glad that we could assist you and thrilled to hear that our luggage has been serving you well for 8 years. It's customers like you that inspire us to maintain the quality and design you trust. We're delighted to have you as part of the Delsey family. Safe travels, and thank you for choosing Delsey!
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Anne
May 3, 2024
the small carry on luggage from Delsey…
the small carry on luggage from Delsey is my favorite. It is light weight but holds plenty of stuff.
Response from DELSEY PARIS (USA)May 8, 2024
Thank you so much for sharing your excitement with us! We're thrilled to hear that our carry-on luggage is your favorite! It's wonderful to know that the lightweight design meets your expectations. We're delighted to have provided you with a positive experience. If you have any further comments or suggestions, please feel free to share them with us. Happy travels.
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Lisa
May 2, 2024
Another purchase
We had two pieces of luggage and bought more. They are beautiful. The inside zipper drives me crazy but the luggage is durable, made well, and has lasted through many trips over the past years.
Response from DELSEY PARIS (USA)May 24, 2024
Thank you for your feedback! We're thrilled you love the look and durability of our luggage and delighted to have you as part of the Delsey family. We appreciate your input about the inside zipper and will take it into account for future improvements. Safe travels!
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Mirra Dawn A.
May 1, 2024
It was good,on time and very attentive…
It was good,on time and very attentive of informing my package
Response from DELSEY PARIS (USA)May 8, 2024
We're glad to hear that you had a positive experience with our shipping process. Ensuring timely delivery and keeping customers informed every step of the way is our priority. If you have any further feedback or questions, feel free to reach out. Thank you for choosing Delsey. Happy travels!
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Johanna W.
May 1, 2024
I have always purchased Delsey Luggage…
I have always purchased Delsey Luggage because it is a good product, but most of all they stand behind their product . Their customer service rate is 5 stars. Latisha understood my situation was prompt with her response and handled my situation as a professional. "It is all good"
Response from DELSEY PARIS (USA)May 8, 2024
Thank you for your continued support and loyalty to Delsey Luggage! We're delighted to hear that you've had positive experiences with our products and that our customer service team provided you with excellent support. Your satisfaction is our priority, and we're committed to delivering quality products and exceptional service. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you again. Happy travels!
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F G.
Apr 30, 2024
Customer services is not customer service
I placed an order for 2 sets of luggage. The very next day the price was reduced on the same exact product. Upon asking for a refund of the difference (less than 24 hours after the order was placed) I received a corporate policy reply on why they would not provide a refund. Having spent the better part of 40 years in customer service, this is unacceptable. Let me also mention, the only reason I knew about the price reduction was an email solicitation from Delsey. I will not order from them again.
Response from DELSEY PARIS (USA)May 2, 2024
We apologize for the inconvenience and frustration you experienced. Your feedback is important to us, and we will review our policies to improve our service. If you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the chance to regain your trust in the future.
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Cynthia
Apr 29, 2024
At this point
At this point, I have received my luggage. It is beautiful and can’t wait to use it in July.
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