DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Brandon B.
May 20, 2024
Great customer service
Great customer service
Response from DELSEY PARIS (USA)May 24, 2024
Thank you for your feedback. We're glad you had a great experience with our customer service. Happy travels!
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Anne
May 13, 2024
J'ai 3 valises ( 2 cabines Caumartin…
J'ai 3 valises ( 2 cabines Caumartin plus et Titanium extensible, 1 moyenne Titanium extensible) et j'en ai offerte une autre (Caumartin plus cabine), elles sont toutes magnifiques et de bonne qualité. Utilisées plusieurs fois en voyage sans problème. Tout est bien pensé, je les préfère à la marque Samsonite, que je n'utilise plus du coup.
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Disappointed C.
May 12, 2024
No customer service phone number
I never received my order. It potentially was lost by UPS. You cannot call customer service. You have to email and wait for a response. Very frustrating. Delsey opened up an investigation with UPS. UPS asked for more details and Delsey did not respond so the claim was closed. Delsey never followed up on the claim. I had to do this myself AND UPS also does not take customer phone calls. Also, I am the customer and not the shipper so I personally had limited recourse. The entire experience of trying to get my money back was a total nighmare.
Response from DELSEY PARIS (USA)May 15, 2024
We apologize for the inconvenience you've experienced regarding shipping. This is certainly not the experience we aim to provide. Please accept our sincerest apologies for any frustration caused. We value your feedback and take your concerns seriously. Our customer service team is here to assist you with any questions or issues you may have. .
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Laurent
May 12, 2024
A fuir pour un monde durable.
A fuir pour un monde durable. Valise Moncey 55 L achetée en 2019. 7000 km parcourus, et le trolley changé sous garantie. Aujourd'hui une roue me lâche 2 mois après la fin de garantie. Delsey ne veut même me VENDRE une roue pour réparer. Je me retrouve donc avec une valise bonne pour la casse alors que tout le reste fonctionne parfaitement. A l'heure où l'on devrait oeuvrer pour réparer au lieu de jeter, une marque comme Delsey est encore dans le jetable. Quitte à acheter du "jetable", la prochaine fois j'achèterai du "no name".
Response from DELSEY PARIS (USA)May 16, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team through the following link below. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Melodie W.
May 10, 2024
Delsey love!!
Great price, great product, easy s d quick delivery!
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Rita C.
May 9, 2024
Took over 15months for my luggage to be…
Took over 15months for my luggage to be replaced. It was out of stock and they would not give a refund. Needless to say I purchased another brand
Response from DELSEY PARIS (USA)May 21, 2024
We're sorry to hear about the long wait for your luggage replacement and the inconvenience it caused. This is not the experience we aim to provide. Your feedback is important to us, and we'll work on improving our processes. Thank you for bringing this to our attention.
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CP
May 9, 2024
Poor return and exchange model
Bought a bag. Accidentally purchased the wrong one. Wanted to make an exchange but you made me pay for shipping ($40). Fine - went to another retailer to purchase it. Lost a customer and household for life. Disappointing.
Response from DELSEY PARIS (USA)May 16, 2024
Thank you for your feedback. We apologize for any frustration caused by our return process. Your insights are important to us, and we are actively reviewing our policies to improve the customer experience. If you have any further concerns or need assistance, please contact our customer support team.
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Shelia W.
May 8, 2024
Great service
Great customer service
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