DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Jovita F.
Apr 23, 2024
Great looking carry-on
I will post a review after I do a trip with this new good looking carry-on
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Hannah H.
Apr 23, 2024
Fast shipping
I needed a last minute suitcase for a trip coming up and the suitcase immediately shipped and came way quicker than I expected! Great suitcase
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Mark F.
Apr 19, 2024
Hasnt arrived yet
Hasnt arrived yet. Slow delivery
Response from DELSEY PARIS (USA)Apr 24, 2024
We understand your concern about the delivery speed, and we're sorry for any inconvenience caused. I can see your order was delivered on April 19th. If you need further assistance or if there are any discrepancies, please let us know, and we'll be glad to assist. Thank you for your patience, and we appreciate your feedback.
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Adrienne
Apr 16, 2024
Fast delivery and I love the product.
Fast delivery and I love the product.
Response from DELSEY PARIS (USA)Apr 17, 2024
We're thrilled to hear that you received your order quickly and that you love the product! Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any further questions or need assistance, please feel free to reach out. Thank you for your support!
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Louise Ateyeh S.
Apr 16, 2024
When I discovered Delsey Paris luggage
When I discovered Delsey Paris luggage, I knew I just had to have it! I ordered one piece but the other piece I wanted is on backorder. Latisha has been wonderful about replying to my emails and giving me excellent, accurate info. It's hard to find good customer service nowadays, but this was wonderful!
Response from DELSEY PARIS (USA)Apr 17, 2024
Thank you for your kind words and for choosing Delsey Paris luggage! We're delighted to hear that you're satisfied with your purchase and the level of service provided by Latisha. Your satisfaction is our priority, and we're committed to providing excellent customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
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Diane
Apr 16, 2024
Package not received
I never received the package and have twice asked for a refund.
Response from DELSEY PARIS (USA)Apr 17, 2024
We apologize for the inconvenience you've experienced with your missing package and the difficulty in obtaining a refund. This is not the standard of service we aim to provide. I have reached out to our team to resolve this as soon as possible. Please be on the lookout for an email with more information. Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out.
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Nadia E.
Mar 12, 2024
very bad after sale service
I bought a delsey suitcase one year ago and I hardly used it . I live in London After one of my travel I found the stitches linking the zip to the suitcase broken. When I contacted delsey they asked me to send them the suitcase by post, instead of dropping it to a retail point in London. They are basically making the return and repair impossible for anyone not living in france. I don't recommend it go for a more international brand
Response from DELSEY PARIS (USA)Apr 17, 2024
We're sorry to hear about the inconvenience you've experienced with the return process for your suitcase. Our aim is to provide seamless service to all our customers, regardless of location, and we apologize for falling short in this instance. Your feedback is valuable, and we'll review our procedures to ensure a more convenient process for all customers in the future. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this to our attention.
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Samir N.
Feb 23, 2024
Shocking
Shocking. Didn’t cancel my order (even though I requested a cancellation within 4 minutes) and then, now that I’ve received the item, are stating they’ll only refund me 80% of the cost of the item because I have to pay for the returns shipping. Shocking customer service (if you can even call it that) and nobody from my family will be using Delsey again.
Response from DELSEY PARIS (USA)Apr 10, 2024
We apologize for the inconvenience you've experienced. We aim to provide the best customer service possible and regret that we fell short in this instance. Your feedback is valuable to us, and we're committed to improving our service based on your input.
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