DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

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DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Ben M.
Jun 10, 2024
J'ai toutes mes valises chez delsey et…
J'ai toutes mes valises chez delsey et pareil on me edmande une video pour entendre 4 rouues usées !! Une grosse blague et surtout une énorme déception du service client. Trop mauvais ! Marque à fuir après des années de fidélité. Catherine (DELSEY PARIS CONSO) 10 juin 2024, 13:33 UTC+2 Suite à votre précédent message, afin de traiter votre demande, nous vous serions reconnaissants de bien vouloir nous fournir une vidéo accompagnée du son, illustrant les problèmes rencontrés. Dans l'attente de votre retour. Cordialement. L’équipe SAV DELSEY PARIS
Response from DELSEY PARIS (USA)Jun 25, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Chris T.
Jun 7, 2024
Great Job
Great Job, they certainly stand behind their product. Solved the issue in less than a week with a replacement.
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Cheryl D.
Jun 4, 2024
Quick delivery
Quick delivery, great product.
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Rash M.
Jun 3, 2024
Great Customer Service
Had an amazing experience with the Delsey customer service team. Didn’t have any of the issues other reviewers have noted. I emailed customer support (it’s true, there’s no phone line, but didn’t matter) and a wonderful agent Latisha promptly responded. It was a warranty issue needing a bag replacement and she quickly explained the color of the bag I needed was out of stock. But she followed up and said when it would be in stock and set it up to be automatically shipped out. There was an issue with me incorrectly specifying the correct bag, and again she quickly responded with understanding and sent out the correct bag no questions asked. All around wonderful customer service. You can tell Delsey stands behind their products. Latisha deserves a raise!
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John D.
May 28, 2024
LOUSY CUSTOMER SERVICE
I’m trying to buy replacement wheels for my 3 pieces of spinner luggage. They keep saying to send the same info that I’ve sent multiple times. Customer service Delsey is a JOKE!!!
Response from DELSEY PARIS (USA)Jun 12, 2024
We apologize for the inconvenience you've faced with the wheels on your suitcases. To address this, please review our article listed below on replacing wheels. If you encounter any issues, reach out to our customer support for further assistance. We value your feedback and hope to continue serving you in the future. https://delsey.gorgias.help/en-US/rolling-smoothly-again-requesting-a-replacement-wheel-for-your-delsey-paris-luggage-391183
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SaS
May 27, 2024
J'ai acheté 3 valises Delsey dont 2…
J'ai acheté 3 valises Delsey dont 2 Chatelet toujours sous garantie. Après plusieurs voyage les roues sont usées/cries, ça roule mal, je demande des roues de remplacement le SAV cherche des poux dans la tête pour 4 malheureuses roulettes. A vide pas de problème, un fois chargé avec les 23kg ça crie. Delsey me demande une vidéo comme si je vais m'amuser à remplir la valise faire une vidéo dans la rue puis rentrer chez moi pour revider la valise.
Response from DELSEY PARIS (USA)May 28, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Christophe
May 26, 2024
Les poignets se sont cassés
Les poignets se sont cassés. Alors qu'on a acheté les bagages dans un commerce indépendant dans la galerie du Leclerc Basse Goulaine. Aucun SAV du magasin. Après avoir contacté DELSEY, pas de pièces détachées. Le comble il faut qu'on les relance pour savoir s'ils ont une autre poignet compatible.
Response from DELSEY PARIS (USA)May 28, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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Lulu
May 24, 2024
35 € pour changer une roue de valise…
35 € pour changer une roue de valise défectueuse !
Response from DELSEY PARIS (USA)May 24, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team through the following link below. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
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