DELSEY PARIS (USA)Reviews of delsey.com

It is impossible to get in contact with them, you get just an irritating chat robot that you can’t get any help from. It has been programmed to say that a senior customer service assistant will contact you, but this never happens. To me this is a very arrogant way of trying to get rid of people who need to contact the company. After my ”discussion” with the robot I sent several emails to addresses that I found on the internet, but I am still waiting for a human being to answer. The handle of my suitcase broke just after 2 1/2 years use, the bolt keeping it broke just in the middle inside the suitcase and this to me looks like it has been a faulty product. I chose Delsey, because they boast to make some of the best products on the market, but if I knew, that in case of a claim you can’t expect to get any help from them, I would have chosen another brand. Delsey is obviously a brand that has products that are not as good as marketed and an after-sales service that does not exist. So no thanks, my next suitcase will definitely not be a Delsey. Update 25.07. Two days ago I was finally contacted by a very service-minded, efficient and friendly Delsey customer service girl, and it looks like it is easy to repair the suitcase when I receive the spare parts. So there is an efficient customer service at Delsey, but it seems that as a private consumer it is not so easy to get in touch with them.

Warranty was not honoured. Delsey refused to refund, replace or fix my suitcase within the warranty period. They claimed my damage was due to a 'major impact', when it was wear and tear. I explained exactly what had caused the damage and hence that this was via normal use, but they refused to believe me. The suitcase had always been with me and has never been in the posession of airport or airline staff. On top of this, I had to pay for the shipping to the returns site myself, which was a bit of a kick in the teeth.

Valises de qualité supérieure, le service après-vente aussi !

Sicuramente stiamo parlando di prodotti di livello e di target non certo economico, ma proprio per questo motivo l'attenzione ed il servizio al cliente è scadente se non pessimo. Ho acquistato in negozio outlet una valigia ma, dopo un breve ripensamento, il giorno successivo ho chiesto di poterla sostituire con un altro modello (peraltro più costoso); pur consentendo la sostituzione, la valigia a me gradita al momento non risultava disponibile in negozio. Ho chiesto se possibile verificare se disponibile presso altri punti vendita e nel caso farla pervenire in negozio o, eventualmente se fattibile, poterlo andare a ritirare io stesso. Mi è stato detto che ciò non è possibile poiché l'interscambio di prodotti da negozi, anche se della stessa "catena", non è previsto!!! Mi è capitato più volte che uno specifico articolo non fosse disponibile ma il responsabile, verificata la disponibilità presso altri punti vendita dello stesso brand, lo facessero arrivare in negozio. Questo è servizio ed attenzione al cliente, soprattutto quando il marchio si vuol porre ad "un certo livello". Sicuramente, se si vuol restare su questo target, consiglierò di rivolgersi alla concorrenza.

Arrived on time; product looks nice, fairly light for a big bag but gets heavy quickly once packed. Used it over the weekend and airline already marked it - hard to get marks off of the shell.

First time buying. The trunk style suitcase is perfect size for traveling. I didn't want to handle more than one suitcase traveling. Light,big and holds up well.

The sight was very easy to navigate. The wide variety of colors and styles were welcoming. I had purchased my first Delsey piece from another vendor at a higher price and when I decided that I wanted a complete set I shopped around and found the best value for money at Delsey. Thank you.

I bought the large Delsey last year and love it and regretted not getting the smaller one at the same time. Luckily the small one was available on their website and now my set is complete.