DELSEY PARIS (USA) Reviews | Read Customer Reviews of delsey.com

DELSEY PARIS (USA)Reviews of delsey.com

3.0434 reviews
Accessories
6090 Dorsey Road, Hanover, Maryland

Directions Website

DELSEY PARIS (USA)

About DELSEY PARIS (USA)

DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.

DELSEY PARIS (USA) (delsey.com) has 434 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: delsey.com
Website: delsey.com
Category: Accessories
Location: Hanover, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Accessories, Maryland

Directions Write a review

DELSEY PARIS (USA) reviews

434 approved reviews, newest moderated first

Tilif
Aug 10, 2024
J’ai acheté une valise Delsey l’an…
J’ai acheté une valise Delsey l’an passé. Au bout de la 4 éme utilisation, la coque s’est fendue. Le service client de Delsey me répond que leur garantie ne prend pas en charge les chocs durant le transport ! Bonne blague non? Si ce n’est pas durant le transport que leur garantie est valable, c’est quand ? Entre 2 utilisations ? … 🙄 J’ai payé 240 € pour une valise Delsey fabriquée en chine et qui aura durée à peine 1 an. La prochaine fois quitte à acheté un produit chinois, je prendrai une valise à 60€ au marché près de chez moi.
Response from DELSEY PARIS (USA)Aug 27, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
Report
Rolf D.
Aug 9, 2024
Die Produkte sind gut, der Service schlecht.
Die Produkte sind gut. Der After Sales Support bei einem Garantiefall ist leider unbrauchbar, totales Desinteresse der Mitarbeitenden. Komplizierte, geradezu lächerliche Antworten auf Mailanfragen. Website hilft nicht weiter. Reine Verkaufsorganisation. Ich war über 30 Jahre DELSEY-Kunde, hatte verschiedene Koffer. Jetzt bin ich SAMSONITE-Kunde.
Response from DELSEY PARIS (USA)Aug 27, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
Report
Rémi R.
Aug 5, 2024
Service client inexistant !
Service client inexistant ! Une quinzaine d'appels effectués sans réponse ! J'ai acheté une valise et je n'ai reçu aucun mail de confirmation et je n'ai aucun suivi alors que la valise aurait du déjà arriver, c'est très inquiétant... J'ai aussi envoyé un mail de contact resté sans réponse. J'espérais recevoir rapidement une valise en prévision de mon voyage imminent, j'aurais du acheter ailleurs ...
Response from DELSEY PARIS (USA)Aug 8, 2024
Thank you for reaching out to us. For assistance with international orders or inquiries, please contact our international customer service team by submitting your concerns to the support team through the below form. They will be happy to assist you further. https://delseyhelp.zendesk.com/hc/en-gb/requests/new
Report
Jill J.
Aug 2, 2024
I love their products and their…
I love their products and their customer service is above and beyond!
Response from DELSEY PARIS (USA)Aug 27, 2024
Thank you for your feedback! We're delighted to hear that you love our products and have had a great experience with our customer service. We hope to continue serving you for all your travel needs. Safe journeys!
Report
Julie S.
Aug 2, 2024
I just like the item
I just like the item
Report
Timothy W.
Aug 2, 2024
Product is fantastic
Product is fantastic! Would have given 5 stars but I was forced to pay $13 insurance fee for delivery. That is very unfortunate.
Report
SocalMama
Aug 2, 2024
Jet Setting
Love my Luggage, DISLIKE customer service! No live chat, can only leave a email request. A month later I still have had no reply from customer service
Response from DELSEY PARIS (USA)Aug 27, 2024
We apologize for the frustration you've experienced with our customer service. Your feedback is important to us, and we're actively working to improve our support system. Please reach out to us again, and we'll make every effort to address your concerns personally. We appreciate your patience and understanding.
Report
Shikhar R.
Aug 1, 2024
Anti-Consumer practices on their website
Couple of things which are very anti-consumer. there is no price match for under 24 hour price changes. Returns are accepted but is there anyone ready to pay $100-$200 to ship a luggage back ? There are just pictures on the website and the youtube channel does not have any videos of the product anywhere. Still we are supposed to spend $150 to return a luggage. I'd rather use Amazon or a local retailer which are super friendly when it comes to returns.
Response from DELSEY PARIS (USA)Aug 27, 2024
We appreciate your feedback and regret any frustration caused by our return process. Your insights are important to us, and we're actively reviewing our policies to enhance the customer experience. If you have further concerns or if there's anything we can assist you with, please contact our customer support. We value your satisfaction and are committed to improving our services.
Report