DellaReviews of dellahome.com

Very convenient and quiet!

The company did great shipping product ect, just the product they sold me doesn't work as I expect but doubt much would be done to rectify. The refurbished crap is cleaned up n shined and works...but not well. My item was shipped timely, arrived on time, so no bad words for that at all but I shoulda just bought elsewhere.

Yvone quickly diagnosed the issue and helped me clear error code h3 from my motto split unit! Thank you!

Installation was easy. I was getting most of the Installation instruction from watching videos on YouTube,

Got in in, hooked up and perfect operation. Located in my garage beside my laser equipment. Working great.

I ordered the Della Vario Series 27000 BTU and selected the 50' x 50' installation kits. When it arrived, it had the standard 16' x 16' kits. I called customer service and was told to "send a photo of the product and then we will start the process of replacement. I did just this. 4 days went by and I heard nothing. I called again on July 29th and spoke with a male customer service rep who first tried to tell me that nothing had been done because "we don't even offer the 50' x 50' kit", to which I responded "you absolutely do, it's on your website". This was followed by him asking me "Do you mean the line set? Because you're confusing me calling it an installation kit" to which I barely had a response, as "Installation kit" is the exact terminology on your website. After getting beyond this, I was told "you need to bring your items to UPS and drop them off before we send your replacement items" The CSR I spoke with on July 25th never told me that. Fast forward, I dropped the boxes at UPS 2 days ago and have heard nothing from your company, despite sending an email reply back with a receipt from UPS showing the dropoff. The male CSR refused to expedite shipping, despite your company making 2 huge mistakes; and when I asked him if I could speak with his supervisor, he said "I can give you her email address", even though during the conversation he put me on hold several times and came back saying "My supervisor just said....." I'm in Florida where the heat index has been well over 100 degrees for a long time, and I've been without AC as my central air died the 2nd week of July. I told both the CSR's my situation, and neither one really seemed to care. I've never dealt with a company whose customer service reps are so unknowledgeable about their company's products, nor even care about the customer. If I could give zero stars I would.

Over all great experience. My mini split is awesome and working great. Shipping, price and installation went smooth.

I’m unable to get voice activation AND My tv remote is 6ft From the tower but turns ifan off or down when I use My Roku remote. To avoid this, I Must use Roku Voice remote. I’d love to be able to use Della Voice remote, but so far, no luck!