DellaReviews of dellahome.com

This company was very responsive to all questions and concerns i had and promptly answered

Great customer service! Della worked with us directly to identify which model would work best for our building size. The staff have been excellent and customer service was wonderful. We are so appreciative of the patience provided in meeting our needs. Thanks Janice and Luther

I spoke with Elizabeth about our mini-split unit being damaged. The technician found the damage when he was hooking up the freon lines. Elizabeth was very courteous and helpful in this matter.

I recently ordered an AC unit from Della and experienced a few minor issues during the ordering process. Their customer service team stepped in immediately, and I was extremely impressed with how responsive and committed they were. They followed through consistently until everything was resolved to my complete satisfaction. They even honored and extended a sale price that had already expired by the time I needed to place a replacement order — a gesture that truly reflects their customer-first approach. I highly recommend Della, especially in the mini-split market where post-sales support is often lacking. This company is refreshingly approachable, and you get to speak with a support agent based in the USA (Pacific Time), who genuinely understands customer concerns — unlike many competitors whose support is outsourced overseas. Overall, outstanding service. Highly recommended.

I ordered and paid for my system around Thanksgiving 2025 An email sent to me says I should receive it on 12/19/25 which seems way out of reason. Then today I received an email asking how I liked the product???? It seems your company’s internal communication is non existent.

I've purchased six 12k, 18k, and 24k BTU Della Heat Pumps over the past 2.5 years and they all run quietly and efficiently without a single problem. I just wished using the remotes as a thermostat was simpler because they never seem to work right so I stopped using that feature.

The product is slick, and they certainly do a good job making it seem easy to install. But several things that should be straightforward are a bit clumsy in the manual (including spec sheets for ALL models, wiring diagrams, etc). Also had issues with certain items (electrical disconnect) did not match the photos/description online and had issues with accessories missing some bolts and screws. Overall still seems like a good option, but not quite as smooth over just buying Midea equipment (which is what this appears to be, rebranded) as I had hoped

Fernando was very helpful. Purchasing one of these systems is very complicated and he answered my many questions regarding which items would be best for my space and assisting in the returning and replacing an item that was the wrong size for our space.Highly recommended.