DeliverrReviews of deliverr.com

Our experience was as follows: 1 to 6% failure rate, late shipments consistently, no customer support other than tickets that go unanswered for several days, short window for shipment failure claims and very little reimbursement. Overall, a terrible experience and cost us so much profit because of their mistakes. We dealt with several upset customers and would of been so much better just shipping ourselves or using Amazon MCF services. Reply to Deliverr’s response below: We have been talking with your management about our problems on three separate occasions. Nothing was ever solved and continue to perform disastrously for us until I fired Deliverr. This is a canned response without any action.

I am positively surprised about the performance and support from Deliverr. We have sent around 200 SKUs and integrated them with Walmart, Ebay and Google. The support has been very quick and prompt, they understand the problem and respond accordingly (not like off shore call centers). Shipments and delivery was on time for 10+ orders we had so far. Inbounds are received in a week, if any items lost, they are credited (only the purchasing cost). The dashboard needs some improvement such as excel shipping templates, technical error notifications. Also you can ship inbound only 20 SKUs in a box, which makes it difficult/expensive to send small quantities of small volume packages. Prices are reasonable for manual orders, a few dollar over you would pay to UPS or USPS, but competitive if you use Ebay and Walmart integration. They also offer now an option to ship everything to one center and they take care of distributing it (which takes longer time)

They are so helpful and responsive. They will always go the extra mile to help you fix an issue

Easy to navigate website interface, absolutely awesome service. Manual orders shipped same day. Full detailed tracking of all orders. Easy to ship inventory to their warehouse and 24/7 real-time inventory. Overall 10/10 experience. Highly recommended.

Deliverr is easy to use and really makes fulfillment easy. Inbounding inventory is a straightforward process and Deliverr's team is always quick to help when needed.

Professional and reliable service and customer service.

UPDATE: Shortly after posting the review, we’ve been contacted by Justin @ Deliverr to address all our issues. Our entire account has been finally audited (after many repetitive requests) and have been reimbursed for all our missing inventory and storage overages. We also got connected with a new account manager since the previous one was ignoring all our e-mails for several months and was unable to help in any way. Justin also reassured us that most of the below mentioned issues will not happen again. We’ve definitely seen an improvement in late shipments, orders delivered undamaged, duplicate orders, and more. However, we still do see stock out messages on our orders. For example, our Deliverr account is connected with eBay. An order was placed on eBay last week and was supposed to be fulfilled by Deliverr right away. The order was stuck in pending status for a whole week until Deliverr sent a message they can’t find the SKU anymore. Now, we had to manually fulfill this order a week late, taking the bad customer experience aside, this kind of errors put our account at risk. - Large parts of our inbound shipments never made available for sale/lost. There have been shipments which Deliverr just lost during the inbound process. No reimbursement happens unless you bring it up with Deliverr. At that point, you are only reimbursed the cost of goods. So, if you are sending large pallets from overseas, Deliverr will not reimburse you for the freight. For one shipment Deliverr lost many boxes, our loss was $1,000+. (reimbursing for just the product cost would be theoretically OK if the problem is impacting a few units, but if you are missing whole cartons, it is not OK) - Inbound process takes a long amount of time. Sometimes 30-60 days. We had some shipments that took even longer than that – you have to email Deliverr, etc. to get them do anything. A big part of our holiday shipment was never made available to sale… at which point was January and then the boxes ended up being “lost”. - After creating order and Deliverr showing it as shipped, the tracking status doesn’t change. It is stuck at waiting for a pick-up by carrier. This goes on for days or weeks, until angry customers email us saying what’s going on why it hasn’t been shipped. - Deliverr is shipping SKUs marked as fragile in envelopes. Deliverr is supposed to be sending these marked SKUs in boxes only, well that doesn’t happen. After customers emailing us photos of broken products upon arrival and questioning why they are receiving these certain items in envelopes, Deliverr just says we are sorry, we will follow-up with the teams and it won’t happen again. - Deliverr removes the wrong SKUs – we’ve made a removal order a few times and 2 times, Deliverr sent us the wrong SKUs completely. So image creating a removal order for 200 units for product X and Deliverr sends you product Y. - Large numbers of inventory just go missing. This is probably the worst out of all issues we’ve had. Imagine having let’s say 300 units of SKU X and then the next day, only 200 units of SKU X are in your inventory. Now, Deliverr won’t notify you or reimburse you. It is up to you to figure this all out. Their reports don’t work and show the wrong numbers. We have been reimbursed thousands of dollars for missing inventory (at cost) and lost so much money in the process. How can just these large chunks of inventory go missing? While it can be easier to identify the larger discrepancies, we’ve had issues with 2 units missing here, 5 units missing there, etc… - Creating orders for SKUs with low quantity in stock. So many times, we create an order that has let’s say 3 units in stock. A few hours later, we get a message – “item stock out”… So, we email deliverr and ask them what’s happening? They reply.. well the warehouse couldn’t find your item… So then, again, we have to investigate, submit reimbursement claim.. etc… and in the meantime, we lost the sale, the customer, bad review, we have to cancel the transaction, etc… so bad for business.. We found out early on we cannot depend/trust the Deliverr inventory numbers. They are never correct. How can you show we have 3 units left (which we should have) and then we create an order and then you say you don’t have it??? - Deliverr is sending duplicate orders… Imagine customers emailing you why they received 2x of the SKU X for example? Why is Deliverr sending more units than requested? - Many other issues – 65 cases raised with Deliverr in less than a year - Customer service - nobody answers our emails anymore

I was pretty reluctant to get started with Deliverr, but so far their onboarding and support have been quite outstanding. I've been working with Paul Burgess and I have to say he's been amazing. He goes out of his way, even after hours, to help provide support. He's really available and always makes time for urgent issues. Considering we haven't even started selling yet with Deliverr or given them a dime (getting things set up), I'm really pleasantly surprised. I don't normally write reviews, but I felt compelled due to how much support Paul's given. He's been a really great standard for my workings with the company. I look forward to continuing the experience with Deliverr.