DeliverrReviews of deliverr.com

Agent was helpful and gave me the answer I was trying work going forward. Still have to do all the manual orders for those already placed.

the main function - packaging and sending orders to your customers - works fine. however, problems of various kinds happen regularly. the support service is always in touch and tries to resolve the issue quickly. however, many technical difficulties are not solved for a very long time.

My experience with Deliverr has been a sigh of relief most of the time, coming from a different 3PL that nickle-and-dimed you for everything. This review is only about one particular support representative, Henry. When you start a chat or send an email, you really never know who your rep will end up being - every time we get Henry, we breathe a sigh of relief. He follows up timely, is very helpful and diligent and he seems to "understand" or "get" what's going on faster. I've been known to send a support ticket requesting Henry when I know the solution might be a bit more complicated. I can always count on him to get me results.

Sent in a large shipment to their fulfillment center that was split into 3 different warehouses, the one on PA received only 1/5 even though tracking numbers have resulted in being delivered. Loss of $1000s, delays and discrepancies in inventory is really turning me off to this company as this is the first time using Deliverr as a 3PL. Currently trying to figure this issue out and will edit this post with any results. Updated, they were able to locate the goods, although was quite frustrated by the lost of goods and the time it took to relocate them. Their service was speedy and quick!

This review is relating to our brand, Hystar Products. Before you use this company please read my review in full. We've shipped 3,000 orders with Deliverr. First, If we were to leave a review a month ago, it would have been a fairly positive one. Now we are forced to leave a negative review because of Deliverr's partner support. To put our experience into perspective, we are involved in a huge community of small businesses. Over the past year we've been constantly pitching Deliverr as a viable 3PL with great customer service. Those recommendations stop today until this is made right. We've used Deliverr to split 3 of our inbound shipments over the past year. Despite following their process, they have messed up all 3 shipments. They updated the way they process split inbound shipments. This has caused our inbounds to have delayed, missing, and improperly checked-in units. Our Experience: The first shipment had lost inventory, but was eventually reimbursed after lengthy communication. The second shipment was a Express Air Shipment that we spent over $11k to ship and split it evenly between Deliverr and Amazon. They took it upon themselves to check the entire shipment into Deliverr and CHARGE US FOR THIS ERROR! After a extremely long communication we were reimbursed for their mistake. Now, the third shipment. The reason for this review. We shipped Deliverr an entire 20ft container (FCL). This container was loaded completely with our product only and sealed with the manufacture. We have over 16 documents that we have submitted to Deliverr confirming our container was loaded in full. We have irrefutable evidence that Deliverr received our entire shipment. This was shipped before the new process for split inbounds. This is most likely the cause for the missing cartons. From the container, Deliverr received all of the boxes designated for their warehouse. At this point, we noticed none of our boxes going to Amazon were given to UPS yet. It has been over a month and not a single box has been delivered to Amazon. Now, we notified our account rep. It doesn't take an entire month to hand over a package. After our rep dug into this, it turns out our product was just sitting in the cross dock warehouse with no clear direction. Proving lack of organization from the operations team. After this shocking news, our inventory was handed to UPS immediately, and we began to receive updates on our tracking. This was October. Over 45 days later, and we noticed not ALL the boxes have been given to UPS. We alert our rep about this and after a long and exhausting search they came up empty-handed. So as it stands, there are 48 boxes missing. A total of $13,542 in inventory costs, $1,987 in Freight Costs, $413.99 in UPS labels. So our rep starts the reimbursement process with support. After a long waiting period, the response is "After an extensive and exhaustive investigation, we have concluded that the packages that were not received by Amazon did not arrive with the container that got delivered to our cross dock. We came to this conclusion based on 48 packages having no tracking information available (shipping labels were never scanned) and Amazon's claim to have only received 109 packages out of a total of 157." Tell me how you can conclude packages were not in our SEALED 20ft container based on if YOU handed them to UPS. UPS cannot scan a box they have not been given. In conclusion, we shipped them a SEALED container filled with only our product. They received their half of the shipment. It took over a month of investigating to simply hand the remaining boxes off to UPS after sitting in a corner. Now, 2 months later, 48 boxes have no updates and still have not been handed to UPS. We started another investigation that ended empty-handed. Denied reimbursement for no good reason. Now we are forced to criticize and most likely result to litigation to get our reimbursement. I would like to note, our rep has been amazing throughout this whole experience. He helped us in everyway he possibly could and if there were more employees like him, Deliverr would be doing great things. Any competent person can understand we are due a reimbursement for Deliverr's operational error. Have some accountability. Update 1/11/23: Received a reply back to my appeal and they have decided to once again deny the claim based on their opinion. When I asked for proof that supported their conclusion they were unable to provide it. Now we have to resort to litigation unless someone steps in soon. Updated 1/18/23: Had a nice conversation with a Rep. She heard out our side of the situation. Still no reimbursement or any type of compensation for lost inventory. So, still extremely dissatisfied with the support. Update 1/23/23: They have found our inventory and reimbursed us properly.

The customer support team is excellent. Shipping is just the most frustrating experience all around, though. Whether it's customers lying, warehouses being behind, shipping company delays, mistakes when shipping, or all the hoops you have to jump through to make a claim on something you have no control over, it's rough. Despite that, Deliverr does a great job of answering questions and being transparent. I really appreciate how knowledgeable and helpful the support team is.

Love the Customer Service! The Deliverr team is great at resolving any issues we may have with our orders. Deducting one star as I wish they did not partner with Axlehire - sadly, we have had some complications with that specific carrier and some customer complaints about that carrier as well.

DeMarcus went the extra mile to help me obtain some of the goals for my business.