DeliverrReviews of deliverr.com

Will charge you long term storage fees for YEARS after not replying to my emails. Now am threatened with collections, a demand letter, and nasty emails from their “collections” team. Mind you, this is all for ONLY NINETEEN units!! Yes! They are “coming after me” for 19 units and years of long term storage fees now equating to $407 they claim, after being unresponsive to my emails! 1,000% avoid doing any business with them.

Job offer Hi everyone, I recently received a job offer from a company after answering just a few basic questions in a questionnaire. The recruiter mentioned they found my resume on Indeed. After I responded to their email, I was immediately sent an offer letter along with four official documents, which raised some concerns. I started researching the company and thought this platform would be a good place to seek accurate insights, even though it mainly features customer reviews. I hope everyone will contribute to spreading awareness

Deliverr (now Flexport) was great until they were bought by Shopify, and then it got even worse when it was taken over by Flexport. Ever since the big guys took over, we've seen huge, never-ending increases in fulfillment fees and long-term storage. So, if you're planning to sign up with them, expect a 15-20% rate increase on a yearly basis. Don't assume their rates will stay the same for anything longer than 1 year (probably even less), and don't assume the increases will be light. You'll surely feel them.

Terrible service. Honestly, I rarely write reviews and I'm usually very understanding of mistakes as a business owner myself. But my experience with Flexport by Deliverr has been terrible. One problem popping up after the other, I have lost an incredible amount of money and customers because of them. They have lost packages for weeks with no compensation whatsoever and no update unless I was harassing them, their Shopify extension works once out of 10 times, never updating the orders requests on their platform. They have lost many pieces of inventory, didn't mention it, I had to count how many had been shipped out myself to realise 10+ pieces were missing, and they have given me back a percentage of the estimated retail price, which helps in absolutely nothing considering that my customers had already bought the items and were waiting for it. Giving them a percentage of their money back won't change the fact that the items are lost. Many time, I had to wait days for answers, all for them to reply telling me that they asked another team and I needed to wait longer to get what I needed. Overall, I do not recommend this service. Definitely even less if you're a small business and your business mostly relays on that.

Horrible customer service. Read all other negative reviews if you don't trust ours, and you will find a common theme. If you really need help with something (and trust us you will need it all the time because nothing is as they present it in their marketing materials) it takes weeks to get answers and if you're lucky it gets resolved. NO PHONE number for support. You can email them or chat, both options are useless because agents KNOW NOTHING and seemingly are located in the Philippines, India or other low cost countries with Service centers. Also they DON'T have their own warehouses, so your inventory will be in random warehouses that are shared with other 3PL companies to save money. This alone should be a super red flag if you are looking for a reliable 3PL partner, as it guarantees inventory will be lost. Even your inbound orders are managed by a completely independent 3rd party logistics company and they then forward your inventory to Flexport warehouses. Overall you're better off looking into Shipmonk, Shipbob, Shipwire, Amazon MCF, or even Fedex. The response that will or will not come to this review, is also probably a canned response by an employee who does not care about you and your business. All they care about are their paychecks and vacations. Sad to see how far we've come in Corporate America.

This company makes it impossible to cancel services. I have been trying to cancel all services and get my remaining inventory shipped back to me over 2 weeks now. They don't display a customer services phone number to assist their customers. Using their help center chat and support.deliverr website, creating a ticket and submitting requests are not helpful at all. They promise that an agent will reach out soon, but so far no one has. Meanwhile they keep charging me. They are preventing me to order back the remaining inventory that I have in their warehouse. This is totally wrong and unfair!!!!

What a terrible company at every step from freight shipments to simple Amazon replenishments. Of the 5 people assigned to my account there is about 2 or 3 years of combined knowledge in logistics and warehousing.

DO NOT TRUST THEM!!! They had our original complaint pulled. We are at 2 months of them losing our full inbound shipment. One of their managers Soumya has been completely unhelpful and has dumped us back to regular customer service who just missed a scheduled call with us. They are completely unprofessional and have the nerve to say we are unprofessional because after 2 months of dealing with their nonsense told them we would really not like to make this a legal matter, which they then told us was threatening them. They take over 2 months to find our missing product, but can take a review down on Trustpilot in a day....