DeliverrReviews of deliverr.com

Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and seller-friendly is now slow and frustrating.

I have been a customer for over a year, so please keep in mind this isn't some flash in the pan post. This is after giving ample time for the company to prove themselves and make sure the experiences I was having were not just one offs, or poor luck. It's safe to say at this point, this is truly who the company is and how they operate. I will give the upsides of the company first. To be fair, their integration to shopify is awesome. It's fairly seamless and makes processing fulfillment a breeze. Love it. Fulfillment and shipment times are also pretty good and reliable, outside of the busy season of nov/dec. That's basically where positives ends. This company regularly loses our inventory, and I'm not talking about 3rd party shipping partners losing it enroute. I'm saying they lose track of our inventory in the warehouse and when their system automatically disperses inventory across warehouses. Not a big deal if your COG on a unit is a few bucks, but we have products where COG is $500+ When you try to get answers on lost units, good luck. We have had tickets that take weeks to over a month to get an answer. Additionally, we have had situations that required multiple month long tickets, and got different answers at the end of each. So it is clear their disorganization is significant. They don't do their job very well at storing your merchandise, all while charging you premium cost. They also lack accountability, and will try to get of paying for things that are 100% their fault, relying on policy instead of considering customer relationship when it comes to dollars. No consideration for their ridiculously slow customer service and inability to do their most basic agreed upon responsibilities. Additionally, inbounding is a disaster. Looking back at our records, roughly 25% of our inbounds experience some sort of issue. Typically with failing to account for our true number of units. While they were acquiring shopify, we had inbounds delayed for 4-6 weeks... all due to their systems failing and being disorganized. They were not prepared for the acquisition, and it was clear. We lost 10s of thousands of dollars between the dropped conversion rates from being sold out, and people demanding refund on pre-sales we attempted to run, but couldn't hold timelines because of the warehouse. Most recently, I was on the phone with a driver as the team at the dock insisted he go to another warehouse dock. Our drive had proper instruction, and had to make deliveries to both docks, but the team there refused. Now, we are dealing with the mess of a pre-sale and our DTC inventory not being available for an extended time 100% because of failure on deliverr / flexports side... all while having our customers waiting on a pre-sale / backorder. This hasn't been resolved yet, but i feel confident this will follow suit. We'll get slapped with additional fees for deliverr messing up, and we'll wait 48-72 hours in-between customer service contact... the first couple probably being review of the information we already shared with the 3rd party they contract for customer service ticket creation. It's a mess and a headache. The only thing worse than dealing with this company is the logistics involved in finding a new partner and moving our inventory. Do yourself a favor, go else where. This is an incompetent company.

This company provided such a dreadful experience that it led to the complete destruction of my highly regarded top-rated status and business. Their mishandling extended across every aspect, from the initial shipment to Deliverr warehouses to a complete mismanagement of my inventory. Late deliveries, broken packages, and undelivered orders to customers became the norm. Utilizing their services for my e-commerce business is something I deeply regret, especially given their shockingly exorbitant package sending fees. If you hold your business in high regard, my strong recommendation is to steer clear of them, as significantly superior fulfillment companies are readily available.

We've been a Deliverr customer for over a year now. We moved to them for 3PL services for our website fulfilment. All went well to begin with, they had nice systems and integrations. They weren't the cheapest, but the overall systems and service were good. Then things started to go wrong. They stared charging long term storage fees at a truly eye watering rate. I understand they’re not a long term storage facility but these charges were truly gouging. Several months later they sent us an email telling us they were going to credit these charges back to us and that their LTSF price had been changed from a per unit minimum of 0.15c to 0.005c (bit of a difference!). Then in November they billed us $9,334.74 for services that they should have billed at $2,250 for and we are still trying to get credit notes correctly applied to this invoice 2 months later. Let’s just say their credit note system does not meet good accounting practice. That long term storage fee credit I mentioned above, they decided to apply it to this incorrect invoice and then took the balance out of our bank account automatically – all while we were in active discussions with them about this overcharge. In the last two weeks all the inventory we have in their Reserve Storage warehouses has disappeared from the system. We can't restock our other channels; we can't raise any outbound shipments. We have 32,000 units of inventory that has just GONE. Our logistics manager has spent hours chatting, raising tickets, calling and we still have no resolution and no pathway to resolution. I stepped in today to try and escalate it and I got told that "the inventory team is finalizing the next steps". Not really comforting after two weeks. We think it is to do with automating their Reserve Storage inventory management, but no one can tell us if this is correct. We’re just scrambling around in the dark. The thing with Deliverr is you get a very siloed and structured support system where they raise a ticket, and they think the job is done. It will often get “handed off” to the team specialising in this area but moving the problem is not solving the problem and you the customer have no escalation pathway. The only way you can track your tickets is through your email - you can't log in anywhere to see the history and status of your tickets. The tickets also have auto responders so every time you update them, they send you another email confirming that they have received your request and that someone will get back to you shortly. Your email inbox quickly becomes a self-replicating army of Mr Smith Deliverr email tickets that are impossible to navigate and track. Accountability is lacking in this business. Finding a human who will take ownership is like finding a unicorn. I’ve literally been on a chat with a first line “merchant enablement” person for the last hour or so trying to request a meeting with someone to tell me where our 32,000 units of inventory has gone. They told me they actually cannot call phone numbers directly and have promised me a google meet with a supervisor when they can find one. This is the experience we’ve had in recent months across three issues, long term storage fees, over billing and inventory mismanagement. We work with five other 3PL companies around the world. We know that issues happen. How they are resolved is a measure of the quality of the company you’re dealing with. All of these issues could have been resolved smoothly if their support teams were more empowered to resolve issues, if they have escalation paths that work, and their support systems were more customer friendly. I shouldn’t have to sit on a chat and refuse to go away to get these issues resolved. Update 27 Jan 2023 - I did get to meet online yesterday with someone in the inventory team and the reason our inventory has been missing for two weeks is because it is being moved to a new warehouse and there has been a delay. I have asked for details of the new facility as our insurance cover is invalidated if we don't add this to our policy. I think Deliverr should have told all the impacted clients that the bulk warehouse is being closed and the inventory is being moved and provide details in advance so customers can update their insurance cover. Update 3 February 2023 Still no solution on the billing and credit note mess. Jumped on a call today with a guy who had promised me in late Dec he would "do everything possible to win your trust back" and would "personally audit every Reserve Storage charge on your invoice for January" - turns out he hasn't done anything and that detailed email I sent him Jan 5th - he just needs a minute to read it and see what can be done and it looks like he needs to get input from - you guessed it - the correct team - to get this solved.

Deliverr regularly uploading invalid tracking putting amazon act health in jeopardy.

The slowest and least reliable service ever created. 30 Percent of my packages were lost in transit, my items weighed 7 Lbs and they placed it in a bag to ship. Their system randomly does not connect with Walmart and ebay. Support is virtually nill. They are always shipping packages out late. They reached out to make it right, I will see what happens and update accordingly

Editing my review - Their Business Operations manager reached out to me and helped me sort all previous issues. Thanks for that! Having said that I have decided not to do business with Deliverr anymore (overall not a good experience) I wish I could give them ZERO stars. This is the worst company I ever dealt with - its been more than 2 months that I have been emailing them back and forth about the number of packages they lost in transit and these guys behave like shameless people not to bother about anything - they have been asking me repeated questions again and again - first they asked for the invoice which I gladly shared, now they are asking me for BOM - why on Earth do I need a BOM to prove that I shipped the inventory to them, when they themselves agree that they lost track of the count. My so called account manager they have for me never ever bothered to reply to their email. I wish I knew this all before even starting with them - PLEASE DO NOT FALL FOR VICTIM TO THEIR S**T SERVICES - They will keep charging you for the storage costs even when you ask them to remove/dispose your inventory. Being a business owner myself, I generally prefer not to leave bad reviews for anyone but these guys left no other option for me.

When it work, it works great! It is a simple and cost effective method for shipping across the US. BUT you are screwed the second you have any sort of issue. This is for the simple reason that there is no one to speak to. You have to create tickets that take 24 to 48 hours to get a response. Usually the response you just waited 2 days for is them asking for more information, then prepare to wait another 2 days to hear back. I have to escalate almost every issue with my account manager otherwise the average resolution time is about 2 weeks. Deliverr, if you are reading this, your company has so much potential! PLEASE invest in a live customer service team. You are killing us with the current lack of support for your customers!