marti E.
I hope things will improve
I experienced some shipment delays, and an item arrived in bad condition. Unfortunately, for this reason, a client left me a bad review. I was very disappointed. My client's satisfaction is essential for me, and receiving horrible feedback on shipping and packaging was a bad shock. I just began to use Deliverr. Maybe I was not lucky. I hope moving forward things will get better. The customer service found a few reasonable solutions and was nice and willing to improve their service. I appreciate everyone's help and I hope this collaboration will be great in the future.
Response from DeliverrJul 27, 2022
Hi Marti, Our team takes this feedback very seriously as we understand the importance of managing your relationship with your buyers as well as maintaining good standing on your sales channels. It is absolutely our responsibility to ensure your buyers have a great order -> unboxing experience when purchasing your products fulfilled with Deliverr. We have requested your information so we can discuss these issues in further detail and find a path forward. You can also callout this review on any current conversations with our team and our Support leadership will follow-up on these concerns. We look forward to finding resolution that results in better buyer experience going forward.