Defy MedicalLearn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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SHARON H.
I did not have a consultation. I cancelled my consult weeks ago both in writing and over the phone, not once, but twice! Still waiting on my refund for my cancelled consultation. Terrible service!!!!!
Response from Defy MedicalJul 10, 2023
Hi Sharon, first off, we apologize that you have not received your refund yet. I am talking to the manager of our Patient Services team now and we will get everything resolved shortly. Thank you for your patience.
MARY A.
I was prescribed estrogen without progesterone. I just found out that could cause cancer because I still have my uterus. I was told to give myself my testosterone injection in my abdomen not muscle.
Response from Defy MedicalJul 10, 2023
Good afternoon, Mary. It would be best to discuss any treatment questions or concerns with your provider. This way they are able to explain why you are prescribed certain medications and therapies. Please feel free to call the office at 813-445-7342 or email [email protected] and someone will be in touch shortly. Thank you.
Ken
So far, my experience with Defy has sucked. I have been hung up on by staff, voicemails and messages are not returned, and the staff treats patients as if they are worthless humans whose only purpose is to ruin the staffs day. I am being treated by Dr. Culkin. I have spoken to him twice, and both times, he seemed as if he was busy doing something else. None of his notes are on my patient portal so I can look up instructions he has given me, and whenever I try to clarify instructions he has given me, he responds with “sounds good, try that.” Now I know why they are in Florida, definitely seem like more of a “Florida pill mill” and less of a reputable medical provider. Also, for some reason, they have given medical assistants (not physician assistants) access to my medical records and these folks can then give you guidance when you have questions, rather than that info coming from trained medical personal. Gonna try them one more time, prob with a new provider, but no doubt it’ll be 2 months at the earliest before I can get an appointment. Oh, and near as I can tell, it’s $250 per appointment with whatever provider you are assigned, so make sure you’re ready to go, cause they only get 20 minutes to talk to you. You’re most likely better off someplace else.
Response from Defy MedicalJun 6, 2023
Thank you for bringing this to our attention so that we may address it. We want to assure you that we take this matter seriously. We are already working with staff about the issues you mentioned, and we will be working closely with you today to resolve them as quickly as possible. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
RICHARD G.
My provider never called me. Complete no show
Response from Defy MedicalMay 8, 2023
Hi Richard. I can see that we tried calling a few times and left a voicemail. However, I spoke to our Scheduling Department and am happy to see that we have you rescheduled for a future consultation. Let us know if we can be of further service in the meantime. Have a great day!
LINA P.
My appt was not today, it was re-scheduled for the beginning of April. Not sure why I was receiving this. Thank you.
Response from Defy MedicalMar 16, 2023
Hi Lina, please accept our apologies. The invitation to review us was sent by mistake in anticipation of your originally scheduled appointment. We look forward to seeing you in April. Have a great day!
BRIAN L.
No call, no show, not much of a care when I called to say my provider was nowhere to be found. Long way from the old Defy
Response from Defy MedicalFeb 28, 2023
Hi Brian, first of all, we sincerely apologize for the inconvenience this has caused. I am forwarding this to our team and someone will be in further communication regarding your appointment. We appreciate you bringing this to our attention, and you can expect to hear back from us very soon.
NORBERTO C.
I had an appointment, which was canceled two times, and my previous appointment was canceled three times
Response from Defy MedicalFeb 20, 2023
Hi, first of all, we apologize for the inconvenience this has caused. I am forwarding this to our Patient Services and Scheduling teams who will be in further communication regarding your appointment. We appreciate you bringing this to our attention, and you can expect to hear back from us soon.
CHASE F.
Go somewhere else if only seeking a quick and easy testosterone prescription.
Response from Defy MedicalJan 25, 2023
I'm sorry to hear you don't feel your experience has gone as well as it should have. As a clinic, we do not give out a prescription for testosterone without a medical necessity and without first trying to figure out the root causes of the individual patient's symptoms. If you'd like to email us directly at [email protected] we can work to address your concerns. We appreciate your feedback and look forward to talking with you soon.
