Defy MedicalReviews of defymedical.com

When I first inquired with Defy Medical, I started receiving phone calls and emails on a daily basis. I was still researching, so I wasn't ready to talk to anyone. The constant calling and emailing created the impression that Defy Medical prioritized patients and worked quickly. Unfortunately, that is not the case. Once you are a patient, they take their sweet time, no matter how much you are suffering. I was able to book my initial consult quickly. During the consult, I was told appointments were two weeks out. However, I was not allowed to book an appointment until after I completed my $250 labwork and received an appointment invite email. When I finally received the email, I learned that the earliest available appointment was nearly a month away. I was already $250 invested, so I made the appointment. The one positive experience I had with Defy Medical was that the nurse practitioner Beth was extremely thorough and explained my lab results very well. She listened to my concerns and answered all of my questions. I have no complaints there. They provide prescriptions through Empower Pharmacy. I noticed on the website in Empower Pharmacy's photos of compounded medication that the capsules were brightly colored. As a person with multiple sensitivities, I cannot consume chemical dyes. I requested clear capsules in writing when I placed my order, and I followed up with a phone call to make sure. I was assured the pharmacy would receive the message. I had to wait a week for my order, even with overnight shipping. When I finally received it, all but one of my prescriptions came in colored capsules. When I called to complain, they wouldn't give me a refund and allow me to have the prescription fulfilled at a local pharmacy. They assured me that they would prioritize my order, as my symptoms are severe, and I need the medication ASAP. It has been almost a week, and I still haven't received my correct prescription. When I called, I was told the order was expedited, but this does not seem to make a difference in the time frame. I also learned that the prescription medications in question are available in various dosages over the counter, but Defy Medical never advised me of this despite my complaint that I was suffering severe quality of life issues without my prescriptions, and I couldn't work. I was also never advised that I could have had the prescription filled at my local compounding pharmacy instead of paying for overnight shipping and waiting a week for my order, followed by a second week-long wait for it to be corrected. To make matters worse, when I requested a printable invoice so I could file an insurance claim, they tried to charge me $19 for the invoice! It seems to me that if a company is going to work so hard at recruiting patients, it should make sure it has the capacity to provide the same prompt service patients experience during the recruitment process. And I find it unreasonable to have to pay for billing information. The ONLY reason I'm not giving them a 1-star review is that the nurse practitioner Beth was a shining light in the midst of all these delays and difficulties. If I can find another provider that will prescribe the medications I need, I plan to do that.

The things discussed and what was added to my cart was close, but not the same.

I waited weeks to set up a consult because I requested Janel at the recommendation of my sister who is a patient at Defy. My consult was April 6th. Janel was lovely, kind, and we had a great discussion. My primary request to her was to address my thyroid because I am freezing all of the time and it makes it difficult for me to go out and be active. After the consult, Janel sent her notes to someone to summarize and prepare my medication order. I received it that afternoon and there was nothing about thyroid. I called and spoke to someone who said she would message Janel. I also sent a message asking to speak to her. No reply. The next afternoon, I called again. Janel had not replied to me or the person in the company who messaged her for me. Today is the 8th and I still have heard nothing. I cannot order all of my meds until the thyroid is added or I get charged extra for shipping. And Janel told me some of the bioidentical pharmacies take up to a week before shipping an order. I am frustrated and disappointed. She was lively and knowledgeable, but I should have received a response by now after waiting so long to see HER for my consult and paying so much. I may just change to another company located near me.

Beth said since I didn't have a uterus I didn't need to take Progesterone. She said some women do find it helpful. I said I've been on it before & since my hysterectomy & have seen reports that states its important to have. I had to specifically take a test for my Progesterone level BEFORE I could schedule a consult. So I was confused. Is my Progesterone going to be monitored & balanced with my estrogen like it should be? I think I need to have my next appt with a doctor that's been recommended to me.

It was ok but I recall it seeing my $250.00 got me an hour consultation and my call was 25 minutes. She was nice but didn't have a whole lot to say or ask any detailed questions about symptoms or what my goals are. Feel the value of that call way more like $100.00, not $250.00.