Defy MedicalLearn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Alfredo
The experience felt a bit generic. Had issues having the provider answer my questions. It seemed as if they tried to remain non-committal in their responses.
Response from Defy MedicalAug 8, 2024
We’re sorry to hear about your recent experience. Our goal is for every patient to leave their appointments feeling well taken care of. A member of our team will be in touch with you to address your concerns and ensure you receive the support you need.
DAWN M.
The consult was great, but ordering the medications is difficult, due to the fact you need to order a bottle of pills one pill at a time. A bit crazy!!
Response from Defy MedicalJul 11, 2024
Thank you for your review! If you have any questions about ordering your medications, our dedicated medical staff is here to assist you. Our per-pill ordering system allows us to create more individualized protocols since each patient has unique needs. This approach ensures you receive the most effective treatment. For further assistance, please feel free to contact us at [email protected]
PETER H.
The call was okay - Kristen was super nice and warned me that a lot of information was going to be thrown at me and that I should take good notes. But taking good notes proved to be difficult. And then I got the information on what to order and found it confusing as to what I should purchase and what is a choice to purchase. This is the email I sent: Hello, Yes I do have questions and comments. 1. You really should provide this medical discussion I had yesterday in written form. It was way too much information to write down on the fly. I am having trouble remembering what was deemed a necessity and what was an option to take. 2. When I went online, I didn't understand the difference between "Items Ordered" and what's in "My Shopping Cart". The price difference and the items shown are different. 3. How do I order the items in A below? For the most part, they are not in "My Shopping Cart". 4. And why is there a price difference between the items that do show up in both lists? ie - the testosterone and the DHEA for example? A. This is from the section titled Items Ordered - Sub-Total $436.50 (with the discount of $48.50) and includes the initial constellation (which I believe is this medical meeting I had yesterday): B. This is in my Shopping Cart - Subtotal $568.63
Response from Defy MedicalApr 2, 2024
Thank you for sharing your feedback with us. We've taken note of your concerns and have reached out to assist you further. Please feel free to reach out with any questions you may have - we're here to help!
DALE K.
I felt that the medical professional, during my consultation seemed to be unsure of himself. Said um a lot. I would rather have a MD next time.
Response from Defy MedicalMar 29, 2024
Thank you for your feedback. Please feel free to reach out to our office if you have any follow-up questions regarding your consultation with Dr. Calkins. We are here for you! Thank you and have a great day.
CHRISTOPHER O.
I would have liked to have seen more of a deep dive into my patient history based on previous results. That, and follow up scheduled sooner than 6 months out. I'm currently experiencing symptoms that are lowering my quality of life and thought I could come away from the consult knowing what next steps could look like with more urgency.
Response from Defy MedicalMar 8, 2024
Hi, Christopher. Thanks for the thoughtful feedback. We require a consultation every six month with labs, but you can book them sooner if that is your preference. We also welcome you to call our office where our team will be more than happy to discuss any other issues with you. Again, thank you for this feedback.
JOHN VAN N.
Felt like I was being led through a checklist, no amplifying questions were asked. Felt awkward.
Response from Defy MedicalDec 14, 2023
Hi John, we are sorry to hear this but at the same time, we appreciate you bringing it to our attention. I am going to send this over to a member of our Medical Staff team who will be reaching out to go over any unanswered questions.
SEAN P.
Very informative and covered all bases as well as answered all My questions. However I was told the team would reach out after the call and its been days. Im on a time crunch so I may have to use a different company.
Response from Defy MedicalDec 8, 2023
Hi Sean, we're glad you had a great consult. I will get this in front of our team and have someone reach out shortly. We apologize about any delays in communication.
Jim P.
After thinking about the consult I wish I would have started testosterone replacement rather than the therapy prescribed. Thanks Jim
Response from Defy MedicalJun 30, 2023
Thank you for bringing this to our attention, Jim! We’ll be happy to guide you through the requirements for Testosterone Replacement Therapy if you reach out to our support team at [email protected]. You can also ask any questions you have about your current therapy. We strive to make sure every patient receives the appropriate therapy or therapies for their needs.
