Sherri U.
Not for me
Jesse was great at selling me the service and taking my money. I was hoping the doctor would address the issues I am having from the overdose of Testosterone at the last provider and other issues I am having. I even called back and spoke to a nurse because I was nervous, she ho asked him some other questions for me. I had to call twice for the appointment with the nurse as no one ever scheduled our call. The questions were never answered just changes to the script I was given. I do not feel comfortable at all with the entire process. I do not feel like a patient...just another person on the phone. I am not filling my script and will be trying another provider.
Response from Defy MedicalJul 22, 2022
Thank you for your feedback. It is our goal to make sure each and every patient is heard and also receives the exceptional care that they deserve. We’ll certainly review our follow up process to see how we can improve that experience. Please email our Patient Services team at [email protected] and we can address your unique situation with staff. Again, we sincerely appreciate you bringing this to our attention.