Damian
No show and no communication
My appointment was scheduled for 5:15pm. I never received a call. I called at 5:30pm and was told she was running a little behind and to just stay by the phone. I never received a call. At 6:30pm, I called back in. I was told that she would be available at 7pm. I had already waited over an hour for a call and had things to do so had to reschedule to a different day.
Response from Defy MedicalJan 27, 2025
We sincerely apologize for the inconvenience and frustration caused by your recent experience. This is not how we typically operate our consultations, as we strive to ensure appointments are conducted in a timely and professional manner. We understand how valuable your time is, and we appreciate your patience and understanding. We look forward to providing the exceptional care and service you deserve at your next appointment.