MEZERA,DEBRA
Never received my RX-bad communication
I had my appointment on Tuesday July 14th and I have not received a call back to go over how to obtain my prescription. I have called 3 times today and was told they were too busy to talk to me right now and that someone would call me back, I still have not received a call back and it is the end of the day on Friday July 17th. I have called 3 times today and I had to leave a voicemail. I was hoping to get this prescription in a timely manner. I am very concerned that it will be this much of a hassle every time I need to get my prescription refilled-assuming I even get the first dosage of it. What is the protocol for a full refund on everything that I have already paid so far so I can get help through another company? Please call me back ASAP! Thank You!
Response from Defy MedicalJul 21, 2026
Hi Debra, we’re sorry for the frustration and communication delays. We’re glad our team was able to connect with you and take the necessary next steps. We’re continuing to follow up to help ensure there are no further delays.




