DeeperReviews of deepersonar.com

Response from DeeperApr 10, 2025

Thank you for sharing your feedback, and I’m really sorry for the frustrating experience so far - that’s not the level of service we aim to provide. After reviewing your case, I can confirm that you did receive a reply within one business day as promised. However, you’re absolutely right - we mistakenly repeated the same questions in our follow-up message, and I sincerely apologize for that error. It was a human mistake, not our usual standard, and we appreciate your patience. We’re currently processing your warranty request, and we’ll make sure everything is handled as quickly as possible. The full process (shipping included) will not take longer than 3 weeks. If you have any further concerns or questions, our support team is here and ready to help.

Response from DeeperApr 8, 2025

We’re very sorry to hear about your negative experience with our sonar. In your case, the sonar’s electronics were completely damaged by water. When a unit arrives at our warranty service center and we detect signs of water on the internal electronics, the first thing we investigate is how the water got inside - whether it was due to a manufacturing defect (like a micro-crack) or some other reason. To make this assessment, we use high-pressure air testing and submerge the unit up to 1 meter deep to detect any manufacturing defects. If we identify any issues that could have allowed water ingress due to manufacturing, we replace the unit with no questions asked. In your case, no micro-cracks or manufacturing defects were found. When the top cover is properly attached and the waterproof alignment marks are matched, Deeper devices are fully waterproof according to the IP67 standard. This means the water must have entered due to some other factor - most commonly, if the top cover is not sealed tightly (i.e., the waterproof alignment marks are not matched). Unfortunately, such cases are considered misuse and are not covered by the warranty. It's also important to note that water-damaged electronics cannot be reliably repaired. Restoring full functionality would require replacing the main circuit board and several other components, which would cost almost as much as a new Deeper device. This is why, in such situations, we offer a generous discount for a replacement unit. We truly hope this explanation helps clarify the situation. Again, we’re very sorry for the inconvenience and this unfortunate event.